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- Tasks: Manage product delivery for SuperReturn events and support clients onsite.
- Company: Join Informa, a leading global business with a vibrant culture.
- Benefits: Enjoy 25 days annual leave, private medical cover, and flexible working options.
- Why this job: Be at the forefront of data intelligence and make a real impact.
- Qualifications: Strong project management and communication skills; experience in customer success is a plus.
- Other info: Collaborate globally and enjoy opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
New for 2026, Investor Insights is Informa Connect's in-house data intelligence platform, purpose-built for participants in our flagship SuperReturn event series. This platform transforms raw attendee data into actionable insights, providing clients with comprehensive attendee profiles and networking intelligence to maximise event ROI and facilitate strategic connections. As a cornerstone of our 2026+ commercial strategy, Investor Insights represents a significant growth opportunity requiring seamless execution of thousands of personalised client dashboards. This role sits at the intersection of product delivery, customer success, and operational excellence, working collaboratively with global event teams, sales professionals, and high-value clients.
Responsibilities
- Project manage delivery for each SuperReturn event, following the clearly defined process.
- Support customers and sales and delivery teams onsite at events.
- Track and manage the data flow from a number of different sources and platforms to the final product, ensuring completeness, accuracy and speed.
- Work closely with the product data team to identify issues impacting data accuracy and efficiency, then collaborate with event teams to improve process.
- Identify and execute solutions (permanent and temporary) to clear obstacles toward meeting client expectations.
- Help drive optimisations in the process, making recommendations to senior stakeholders and the wider teams.
- Be responsible for ensuring high adoption rates.
- Engage with customers via email and conference calls, and onsite at events to address inquiries and gather feedback.
- Create collateral and training materials, and lead training sessions for customers to maximise the commercial value of the product and ensure success.
- Resolve client access issues or general customer service support required for the product.
- Act as a point of contact within the business for the product and handle discussions and questions confidently.
- Create collateral and training materials, and lead training sessions for sales and delivery teams to support understanding and ensure the product's success.
- Advocate for the product to ensure the business is knowledgeable and excited by it.
- Track success through key metrics and understand the impact of process changes on those metrics.
In this role, combine strong project management capabilities with exceptional communication skills, thriving in a fast-paced, detail-oriented environment while building relationships across diverse stakeholder groups, and be confident when communicating with diverse teams, senior stakeholders and customers. A relationship builder who will partner with colleagues around the world. Highly organised and process driven. Attention to detail. Strong time management and prioritisation skills. Confident in delivering clear, valuable training sessions. Experience in a product delivery, fulfilment or customer success role desirable but not essential. Knowledge of data operations and/or platforms preferred. Knowledge of Private Equity Industry a plus. Proficient with MS Excel.
This role is based in London Blackfriars, UK Office.
About Informa
At Informa, no two days and no two people are the same. We are an international business that connects specialists with knowledge, helping them to learn more, know more and do more through live and on-demand events, digital and data-driven services and academic research. We are home to over 14,000 colleagues across 30 countries and are a member of the UK's FTSE 100 group of leading public companies. We earned the #3 spot in Glassdoor's Best Places to Work 2025 UK list based on feedback from colleagues. The Research & Insight team acts as the 'voice of the customer' across Informa, covering audiences, delegates, visitors and commercial partners, empowering the business with actionable audience insight to underpin strategy and revenue generation.
We believe great things happen when people connect face-to-face. We work in-person three days a week or more, and when you're not in an office or at an Informa event, you have the flexibility to work from home or remotely. We strive to make Life at Informa rewarding, supportive and enjoyable for everyone.
Benefits
- Great community: a welcoming culture with in-person and online social events, Walk the World charity day, and active diversity and inclusion networks.
- Broader impact: up to four days per year to volunteer, with charity match funding available.
- Career opportunity: bespoke training and learning, mentoring platforms, and on-demand access to thousands of courses on LinkedIn Learning; internal job moves encouraged and supported.
- Time out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the option to work remotely for extended periods.
- Private medical cover and a flexible range of personal benefits.
- ShareMatch: become an Informa shareholder with free matching shares.
- Wellbeing support through EAP, mental health first aiders, a healthy living subsidy, health apps access, and more.
- Recognition for great work through global awards and kudos programs.
- Opportunity to collaborate with teams around the world and travel to events.
- Exposure to data products with potential for further data analysis or operations training.
Product Delivery Coordinator in Bû employer: informa PLC
Contact Detail:
informa PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Delivery Coordinator in Bû
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry, especially at events related to product delivery and customer success. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your project management skills! When you get the chance to chat with potential employers, highlight your ability to manage multiple tasks and deliver results under pressure. Use specific examples from your past experiences to back it up.
✨Tip Number 3
Be proactive in following up! After interviews or networking events, send a quick thank-you email to express your appreciation and reiterate your interest in the role. It keeps you fresh in their minds and shows your enthusiasm.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our platform. It shows you're genuinely interested in joining our team and makes it easier for us to track your application.
We think you need these skills to ace Product Delivery Coordinator in Bû
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in project management and customer success. We want to see how your skills align with the role of Product Delivery Coordinator, so don’t hold back on showcasing relevant achievements!
Show Off Your Communication Skills: Since this role involves engaging with customers and collaborating with teams, it’s crucial to demonstrate your communication prowess. Use clear and concise language in your application, and maybe even share examples of how you've successfully communicated complex ideas in the past.
Highlight Your Organisational Skills: Being highly organised is key for this position. In your application, mention any tools or methods you use to stay on top of tasks and manage your time effectively. We love seeing candidates who can juggle multiple responsibilities while keeping everything running smoothly!
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at informa PLC
✨Know the Product Inside Out
Before your interview, make sure you understand the Investor Insights platform and its role in the SuperReturn event series. Familiarise yourself with how it transforms attendee data into actionable insights. This knowledge will help you demonstrate your enthusiasm and ability to contribute to the product delivery process.
✨Showcase Your Project Management Skills
Be prepared to discuss your project management experience, especially in fast-paced environments. Highlight specific examples where you've successfully managed multiple tasks or projects simultaneously, ensuring accuracy and efficiency. This will show that you can handle the demands of coordinating product delivery effectively.
✨Communicate Clearly and Confidently
Since this role involves engaging with customers and stakeholders, practice articulating your thoughts clearly. Use examples from your past experiences to illustrate your communication skills. Being able to convey complex information simply will be key in training sessions and client interactions.
✨Demonstrate Your Problem-Solving Abilities
Think of instances where you've identified issues and implemented solutions in previous roles. Be ready to discuss how you approach obstacles and ensure client expectations are met. This will highlight your proactive mindset and ability to drive optimisations in processes.
