Events Manager & Reception Liaison in Bû

Are you passionate about delivering exceptional event experiences and ensuring seamless reception services? Informa is seeking an Event Manager and Reception Liaison to uphold our reputation for excellence and innovation in event management while providing outstanding support to colleagues and tenants. As the Event Manager and Reception Liaison, you will play a pivotal role in ensuring smooth event operations and reception services. This highly visible position requires a proactive approach, attention to detail, and a genuine sense of care and understanding. You will work closely with service providers, the vendor account manager, and the Informa Facilities Manager to deliver exceptional experiences.

Responsibilities

• Coordinate and oversee the event enquiry and booking process, ensuring operational factors are carefully considered.
• Collaborate with a range of service providers to facilitate successful events that reflect Informa's standards of excellence.
• Maintain regular onsite engagement to ensure the smooth running of reception services.
• Act as the primary point of contact for reception-related matters, liaising proactively with the vendor account manager and Facilities Manager.
• Maintain accurate records of events from enquiry to completion, ensuring all essential information is tracked and shared with relevant stakeholders.
• Act as the main point of contact for executive and non-executive meetings, focusing on planning, preparation and service excellence.
• Build strong relationships with executive assistants and event organisers, providing solutions to space, equipment and logistical challenges.
• Schedule planning calls or meetings ahead of events to ensure all operations, costs and requirements are clearly communicated.
• Book and manage meeting rooms, including preparation and post-event periods, using the CheckIn application and ensure updates for any changes.
• Oversee guest experience during events, ensuring smooth access, exit and optimal environmental conditions (e.g. lighting, temperature, cleanliness).
• Supervise the preparation of event spaces, ensuring all equipment, food, beverages and service items are clean, functional and safe for use.
• Manage inventory for VIP guest equipment, including silverware, glassware, crockery and specialised appliances.
• Coordinate with IT, AV and telephony teams to ensure all systems are operational during events, including Wi-Fi access.
• Oversee bookings for couriers, taxis and restaurant reservations as requested by guests or executive assistants.
• Collect and share dietary requirements and allergy information to ensure health and safety compliance.
• Ensure Housekeeping and Front of House (FoH) teams are well-presented and adequately staffed, coordinating break schedules and liaising with Facilities Management for additional support when needed.
• Plan washroom attendance and ensure upgraded supplies are provided during large events.
• Conduct visual inspections of event equipment and report issues to Facilities Management.
• Prepare security access badges for event attendees and ensure accurate updates for VIP access.
• Serve as a Fire Warden and First Aid giver, completing required training.

Qualifications

• At least 3+ years of experience as an Events Manager or Executive Assistant supporting senior executives.
• Proven track record in coordinating complex, high-profile events and managing logistics.
• Exceptional organisational skills with meticulous attention to detail.
• Strong written and verbal communication abilities.
• Proficiency in Microsoft Office Suite, particularly Outlook, PowerPoint and Excel.
• Experience with expense management systems and processes.
• Ability to handle confidential information with discretion and professionalism.
• Proactive problem-solving skills and the ability to anticipate needs.
• Willingness to work outside standard business hours to meet business requirements.
• Preferred experience: background in events, technology and Front-of-House industries.

Company Culture

At Informa, no two days and no two people are the same, and you'll find the freedom, opportunity and support of a fantastic community to make a real impact. We believe that great things happen when people connect face-to-face. We work in-person with each other, or with customers and partners, three days a week or more. When you're not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely.

Benefits

• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks.
• Broader impact: take up to four days per year to volunteer, with charity match funding available too.
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it's time for the next step, we encourage and support internal job moves.
• Time out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year.
• A flexible range of personal benefits to choose from, plus company funded private medical cover.
• A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares.
• Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more.
• Recognition for great work, with global awards and kudos programmes.
• As an international company, the chance to collaborate with teams around the world.

We're an international business that connects specialists with knowledge, helping them to learn more, know more and do more through live and on-demand events, digital and data-driven services and academic research. We are home to over 14,000 colleagues across 30 countries and are a member of the UK's FTSE 100 group of leading public companies. We're thrilled to have earned the #3 spot in Glassdoor's Best Places to Work 2025 UK list, a recognition based solely on reviews by those who know us best – our current and previous colleagues.