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- Tasks: Support customers on their LIONS Awards journey and enhance their experience.
- Company: Join LIONS, a leader in celebrating creative excellence since 1954.
- Benefits: Enjoy flexible working, generous leave, and private medical cover.
- Why this job: Be part of a vibrant team that champions creativity and fosters global connections.
- Qualifications: Customer-focused, detail-oriented, and adaptable with excellent communication skills.
- Other info: This role is based in London, requiring office presence three days a week.
The predicted salary is between 28800 - 43200 £ per year.
This role is based in London and requires you to be in the office 3 days a week. As an Awards Coordinator within the Awards Engagement Team , you will support customers throughout their LIONS Awards journey. Working closely with the Awards Partners and the Head of Awards Engagement , you will help deliver exceptional customer experiences, build meaningful relationships with entrants, and contribute to the team\’s engagement strategies. The Awards are central to the LIONS business, and in this role, you\’ll help preserve and nurture these prestigious benchmarks of creative excellence while guiding customers through the entry process.
Responsibilities
- Provide outstanding customer support via phone and email, guiding on entry requirements, category selection, and technical issues for a seamless experience.
- Build and maintain relationships with customers, understanding their goals and needs to encourage ongoing participation.
- Support targeted engagement strategies for key customer segments to increase participation from priority markets and new audiences.
- Develop expertise on our entry system, website, and Awards categories and rules to assist customers effectively.
- Capture customer insights and feedback to improve the Awards experience continuously.
- Manage administrative processes like entry withdrawals, reallocations, and deadline extensions with accuracy.
- Assist in training and managing seasonal staff during peak periods before Festivals.
- Support on-site coordination during the Festival to enhance customer experience.
- Contribute to projects aimed at improving engagement and reducing participation barriers.
Candidate Profile
- Customer-focused with a passion for understanding and delivering excellent service.
- Skilled at building relationships across organizational levels.
- Clear communicator capable of explaining information effectively.
- Quick learner of Awards categories and rules, able to communicate them clearly.
- Organized, detail-oriented, with multitasking skills.
- Good listener, able to gather and share customer insights.
- Adaptable team player in fast-paced environments.
- Excellent written English and attention to detail.
- Comfortable with digital platforms and eager to learn new systems.
- Interest in the creative communications industry is beneficial but not essential.
Additional Information
This position is based in London.
The LIONS brand is closely associated with Cannes Lions, a global festival celebrating creative excellence in advertising and communications since 1954. Repositioned as The Home of Creativity, LIONS supports the creative community with a range of services. Join us to be part of a team that champions change and fosters a vibrant global creative community.
Benefits
- Flexible working arrangements and a supportive culture.
- Opportunities for career development, training, and internal mobility.
- Generous annual leave, including birthday leave and remote working options.
- Private medical cover, share scheme, wellbeing support, and recognition programs.
- Global collaboration opportunities.
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Awards Coordinator - Customer Engagement - 6 month FTC employer: informa PLC
Contact Detail:
informa PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Awards Coordinator - Customer Engagement - 6 month FTC
✨Tip Number 1
Familiarise yourself with the LIONS Awards and their categories. Understanding the nuances of the awards will not only help you in conversations but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of the LIONS team on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during interviews.
✨Tip Number 3
Prepare to showcase your customer service skills through examples from your past experiences. Think of specific situations where you successfully resolved issues or built strong relationships, as these will resonate well with the hiring team.
✨Tip Number 4
Stay updated on trends in the creative communications industry. Being knowledgeable about current events and innovations can help you engage more effectively with customers and show your passion for the field.
We think you need these skills to ace Awards Coordinator - Customer Engagement - 6 month FTC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer engagement and support. Emphasise any roles where you've built relationships or provided exceptional service, as these are key for the Awards Coordinator position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and the creative communications industry. Mention specific examples of how you've successfully engaged with customers and contributed to team goals in previous roles.
Showcase Your Communication Skills: Since clear communication is crucial for this role, ensure your application reflects your ability to convey information effectively. Use concise language and structure your writing well to demonstrate your written English proficiency.
Highlight Adaptability and Teamwork: Discuss experiences where you've adapted to fast-paced environments and worked collaboratively with others. This will show that you can thrive in the dynamic setting of the Awards Engagement Team.
How to prepare for a job interview at informa PLC
✨Show Your Customer Focus
Emphasise your passion for customer service during the interview. Share specific examples of how you've successfully supported customers in the past, highlighting your ability to understand their needs and deliver exceptional experiences.
✨Demonstrate Relationship-Building Skills
Prepare to discuss how you've built and maintained relationships in previous roles. Think of instances where you’ve collaborated with different teams or stakeholders, as this will showcase your ability to connect with various organisational levels.
✨Familiarise Yourself with Awards Categories
Take some time to research the LIONS Awards categories and rules before your interview. Being knowledgeable about these aspects will not only impress your interviewers but also demonstrate your commitment to the role and the organisation.
✨Highlight Your Organisational Skills
Be ready to talk about how you manage multiple tasks and stay organised, especially in fast-paced environments. Share examples of how you've successfully juggled responsibilities, particularly during peak periods, to show that you can handle the demands of the role.
