Audience Engagement Manager

Company Description: SuperReturn is the world’s largest and most prestigious series of private equity, venture capital and private capital conferences, comprising 28 annual events. The brand has a truly global reach with more than 8500 conference attendees from 2000 unique organisations and 90 countries represented annually. We bring together an unrivalled mix of LPs and GPs not seen at any other event – critical for new business relationships.

Job Description: This role is based in our Blackfriars office, London. The role of Audience Engagement Manager offers an intelligent, organised individual with excellent interpersonal skills the opportunity to build the community of, and manage relationships with, key VIP groups such as institutional investors (LPs) and other key stakeholders for the SuperReturn portfolio. This role involves growing audience numbers and engagement, delivering onsite and add-on targets for VIP numbers, regular international travel and supporting any projects related to audience engagement.

The successful candidate will play a role in supporting and contributing to the growth across multiple portfolios; predominantly in the Private Markets sector. The position is best suited to a self-motivated and confident individual who is happy to work individually and as part of a team and is willing to get involved in driving the community build and a VIP offering.

The Audience Engagement Manager is a motivated, resourceful, and responsible individual who relishes working in a fast-paced environment on multi-event portfolios. This role will be reporting to the Head of Audience Engagement and we are looking for someone who is a proactive, highly organized, outgoing professional, a real team player, and has excellent communication skills.

Key responsibilities:

• Contribute to the expansion of the audience within the events that you work on (LPs/VIPs and key influencers) using email, research, relationship building and your network.
• Utilising email design best practice and our ‘Tone of Voice’ copywriting principles to maximise conversions.
• Liaise with the wider Audience Engagement team, conference producers, sales team members, marketing, speakers and sponsors to identify key industry community members and VIPs to invite to our events.
• Identify and contact selected qualified individuals to confirm attendance and secure their participation in various structured networking and/or social formats.
• Ensure VIP confirmations are logged and uploaded to the system (Visit).
• Meet audience and facilitation targets, as agreed by the Head of Audience Engagement.
• Meet and greet VIPs onsite at each event, ensure they are looked after, and participate in the proposed networking/social/sponsored programs.
• Ensure that VIPs have a superior customer experience pre-event, onsite and post-event.
• Build strong relationships with VIPs to create brand commitment and loyalty.
• Ensure successful delivery of private functions such as VIP Dinners, Breakfast Briefings, and 1-to-1 Meetings.
• Collect feedback and suggest improvements pre-event, onsite and post-event.
• Help develop the online community through digital media channels.
• Work closely with VIPs to understand their needs, who they want to meet, what they want to know.
• Keeping year on year tracker updated and sharing weekly updates with relevant team members.
• Validate the eligibility of incoming requests for VIP (and other key stakeholder) passes.
• Work with event sponsors to identify key VIPs or stakeholders to expand audience and leverage their networks or connections.

Qualifications:

• Excellent interpersonal skills and phone manner.
• Organised, good time management skills and ability to multi-task.
• Ability to work under pressure and deliver to timescales.
• Excellent writing skills.
• Hardworking and diligent.
• Strong research skills.
• Excellent team player.
• Degree level or equivalent professional qualification.

This is a developmental role. No previous experience required, however advantageous (previous experience could include some finance knowledge and/or event experience).

Additional Information: We believe that great things happen when people connect face-to-face. That’s why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely.

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. Our benefits include:

• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks.
• Broader impact: take up to four days per year to volunteer, with charity match funding available too.
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning.
• Time out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year.
• A flexible range of personal benefits to choose from, plus company funded private medical cover.
• A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares.
• Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more.
• Recognition for great work, with global awards and kudos programmes.
• As an international company, the chance to collaborate with teams around the world.

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you’ll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer.