Account Manager - Retention

Informa Festivals marks an exciting new chapter in B2B events, bringing some of the world's most influential creative, technology and business festivals together. We’re combining prestigious events like Cannes Lions, Black Hat, Money20/20, GDC, and London Tech Week with cutting‑edge marketing intelligence platforms and advisory services to deliver unmissable experiences and insights.

This role is based in our 5 Howick Place office in London. Are you passionate about driving revenue growth, building strong client relationships, and delivering impactful solutions? LIONS Learning is seeking an ambitious and results‑driven Account Manager to join our growing Sales team in London. This is an exciting opportunity to play a key role in expanding our e‑learning offerings for marketing specialists while nurturing existing client relationships and driving new business opportunities.

LIONS Learning is dedicated to empowering marketing professionals with world‑class e‑learning courses designed to enhance their skills and drive industry innovation. As part of our Sales function, you’ll be at the forefront of connecting brands and agencies with valuable learning solutions that make a real difference.

Your Role

• Focus on managing and growing relationships with key clients (brands and agencies), ensuring client satisfaction and loyalty.
• Build a strong pipeline of new business opportunities by prospecting, qualifying leads, pitching, and closing deals.
• Drive revenue growth by achieving monthly targets and delivering against activity levels and pipeline goals.
• Sell our e‑learning courses to targeted sectors, growing and renewing the current customer base.
• Collaborate with the LIONS Learning Head of Commercial to align strategies and achieve business objectives.

Key Responsibilities

• Revenue Growth: Meet and exceed personal revenue targets by maintaining a robust pipeline and delivering consistent results.
• Client Retention: Build and maintain strong relationships with clients to enhance loyalty, reduce churn, and increase repeat business, achieving an 85%+ completion rate.
• Forecasting & Reporting: Provide accurate forecasting of prospects and opportunities, ensuring effective tracking and reporting for you and your team.
• Stakeholder Engagement: Develop strong relationships with internal and external stakeholders, including senior management and industry experts, to align goals and drive success.

Qualifications

We’re seeking a proactive, commercially minded individual with a passion for sales and client success. To excel in this role, you’ll need:

• A clear understanding of what makes a course valuable and engaging.
• Proven experience in account management, renewals, and retainers.
• A strong track record of achieving sales targets and driving revenue growth.
• Consultative‑selling experience with a solution‑led approach.
• Experience working alongside and presenting to senior management, business leads, stakeholders, and renowned industry experts.

Skills & Attributes

• Commercial Acumen: Ability to develop and execute strategies that drive revenue growth and profitability.
• Sales & Negotiation Skills: Expertise in creating compelling proposals, negotiating effectively, and closing deals with corporate clients.
• Analytical Thinking: Proficiency in analyzing market trends, customer feedback, and performance data to inform decisions and improve strategies.
• Organizational Skills: Exceptional multitasking and prioritization abilities, capable of managing multiple teams and programs in a dynamic environment.
• Customer‑Centric Approach: Commitment to understanding client needs and delivering solutions that exceed expectations, fostering loyalty and long‑term partnerships.
• Presentation & Communication Skills: Confidence in presenting to senior stakeholders and industry experts, with the ability to articulate ideas and strategies clearly and persuasively.

Why Join Us?

At LIONS Learning, you’ll be part of a collaborative and innovative team that values growth, creativity, and excellence. This role offers a fantastic opportunity to make a real impact, develop your skills, and work with renowned industry experts in a fast‑paced and dynamic environment.

Additional Information

We believe that great things happen when people connect face‑to‑face. That’s why we work in‑person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely.

Our benefits include:

• Great community: a welcoming culture with in‑person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks.
• Broader impact: take up to four days per year to volunteer, with charity match funding available too.
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on‑Demand access to thousands of courses on LinkedIn Learning.
• Time out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year.
• A flexible range of personal benefits to choose from, plus company funded private medical cover.
• A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares.
• Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more.
• Recognition for great work, with global awards and kudos programmes.
• As an international company, the chance to collaborate with teams around the world.

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence.

At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer.