Product Designer in Abingdon

Product design at Taylor & Francis is a creative and strategic discipline that shapes our platforms and user experiences. As a Product Designer reporting to the Head of Product Design, you will own end‑to‑end design from problem discovery to production‑ready solutions serving millions of users, partnering with Product Managers and customers. This role goes beyond traditional UX design, bringing product thinking to design and design thinking to product, and using research, data and direct customer contact throughout the process.

Responsibilities

• Discovery & Problem Shaping – You will be a participant in discovery, helping define what problems are worth solving and shape how the team investigates them. You will engage directly with customers and users, conduct qualitative research, synthesize behavioural signals, and bring a designer’s eye to what people need versus what they say they want. You will partner with the UX Researcher to design studies and translate findings into design implications. You will contribute to problem framing and opportunity definition with Product Managers and use journey maps, service blueprints and experience principles to make abstract problems concrete and actionable. You will identify key moments in the user journey, advocate for the design investment those moments deserve, and bring a point of view to prioritisation conversations, highlighting the cost of not designing well.
• Design Craft & Execution – You will hold the standard for design quality. Lead the design process end‑to‑end from sketches to wireframes, interaction design and high‑fidelity production‑ready output. Generate multiple design directions before converging, resist the pull toward the first adequate solution and explore the space with genuine creative curiosity. Design interactions that are not just usable but well‑considered, attending to motion, feedback, state, error handling and edge cases. Build and test prototypes at the fidelity the question demands, and work with the product team to cover all scenarios and business rules, ensuring nothing is left to interpretation in engineering.
• Research‑Informed Design – You will be an active generator of insight, running lightweight, focused research as part of your design process (concept testing, usability sessions, preference studies). Synthesize findings, NPS data, behavioural analytics and customer intelligence into design decisions that are clearly evidenced and easy to understand. Know when assumptions need testing, build the test and validate core user‑facing assumptions before handing designs to engineering.
• Cross‑Functional Partnership – You will collaborate closely with engineering early in the design process, involving them to understand technical constraints before designs are finalized, and ensuring implementation intent. Partner with the PM to shape what gets built and bring your voice to roadmap conversations, trade‑off discussions and success metric definitions. Work with Data & Intelligence to design personalisation and data‑driven features, and with the BA to ensure design intent is captured in requirements and acceptance criteria.

Qualifications

You should have significant experience in product design or UX design, with a portfolio that demonstrates end‑to‑end ownership of complex, consumer‑facing digital product experiences. Your portfolio must show clear thinking and craft, and demonstrate how you approached problems. You will possess genuine product instinct, articulate opinions about what should be built and why, and communicate clearly with senior stakeholders. You should have deep user empathy built through direct, regular contact with real users. You will have strong interaction design skills, think carefully about states, transitions, feedback, error handling and all scenarios. Proficiency in Figma and experience contributing to or maintaining a design system at scale is required. A collaborative working style, comfort with data analysis and confidence in communicating and defending design decisions round out the profile.

Benefits

• Competitive salary + bonus
• Excellent work/life balance with flexible working culture
• 25 days annual leave, 3 additional discretionary days off during the holiday season, 4 volunteering days annually
• Birthday day off
• Company‑funded single cover private medical insurance
• Employee assistance programme – 24/7 wellbeing support
• Share Match – match every share purchased with two free shares
• Pension scheme, life assurance, optical and medical care

Location and Working Model

This role is based in the UK. You must have the right to work and live in the UK. Working is a hybrid model: you will spend at least three days per week in the Milton Park office (or Bengaluru office), with remote flexibility when not required to be on site. Applicants should live within a commutable distance to the Milton Park office or Bengaluru. The Milton Park office will relocate to Oxford city centre in late 2027 / early 2028.

Equal Opportunity Employer

Taylor & Francis is proud to be an Equal Opportunity Employer. We welcome colleagues regardless of identity or background and commit to a supportive, inclusive environment where all can thrive.