At a Glance
- Tasks: Deliver exceptional customer service and support to enhance client experiences.
- Company: Join a global leader in connecting specialists with knowledge and opportunities.
- Benefits: Enjoy flexible working, competitive pay, and a supportive community.
- Other info: Collaborative culture with opportunities for personal and professional growth.
- Why this job: Make a real impact while developing your skills in a dynamic environment.
- Qualifications: Strong customer service skills and proficiency in Microsoft Office; SAP experience is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Company Description
At Informa, no two days and no two people are the same, and you'll find the freedom, opportunity and support of a fantastic community to make a real impact. We’re an international business that connects specialists with knowledge, helping them to learn more, know more and do more through live and on demand events, digital and data-driven services and academic research. We are home to over 10,000 colleagues across 30 countries and are a member of the UK’s FTSE 100 group of leading public companies. In Global Support, we provide expert guidance and hands-on support to the Informa Group and Informa’s many business teams.
About the Role
As a Customer Operations Specialist at Informa, you'll be the vital link between our organization and our valued clients. You'll deliver exceptional service that enhances our reputation while supporting both internal and external Publishing and Events customers. This role offers the perfect balance of customer interaction, problem-solving, and operational excellence.
Your Impact
You'll create outstanding customer experiences by:
- Delivering our signature 'Gold service' standard to all customers
- Resolving inquiries efficiently through multiple communication channels
- Processing orders with precision while maintaining appropriate margins
- Building strong relationships with customers and internal teams
- Managing customer access to online resources and systems
Core Responsibilities
- Customer Communication: Handle inbound/outbound calls and correspondence professionally
- Order Management: Process and amend customer orders with accuracy and attention to detail
- Problem Resolution: Utilize relevant systems to address and resolve customer requests
- Data Management: Record customer information with precision, maintaining quality standards
- Access Management: Support customers with online access needs directly or through appropriate channels
- Financial Processing: Handle aspects of Order to Cash, including Cash Applications and Credit Control
- Relationship Building: Develop strong connections with business teams and customers
Qualifications
- Customer Service Excellence: Proven ability to deliver outstanding customer experiences
- Technical Proficiency: Strong skills in Microsoft Office (Excel, Word, Outlook) and SAP experience preferred
- Communication Skills: Excellent written and verbal communication abilities
- Problem-Solving Aptitude: Proactive approach to resolving issues efficiently
- Adaptability: Flexibility to adjust working hours based on service center requirements
- Attention to Detail: Precision in processing orders and maintaining records
- Teamwork: Collaborative mindset with ability to work effectively with diverse stakeholders
Additional Information
We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com
Remote Customer Operations Specialist in Stoke-on-Trent employer: Informa Group .
At Informa, we pride ourselves on fostering a vibrant and inclusive work culture that empowers our employees to thrive. As a Remote Customer Operations Specialist based in Colchester, you'll enjoy the flexibility of remote work combined with the camaraderie of a supportive team environment, alongside opportunities for professional growth within a leading public company. With our commitment to exceptional customer service and a focus on employee well-being, you will find a rewarding career where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Operations Specialist in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Reach out to current employees at Informa on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle tricky situations or difficult customers, as this will show your problem-solving skills.
✨Tip Number 3
Show off your tech skills! Brush up on Microsoft Office and any relevant systems like SAP. Being confident in these tools will make you stand out as a candidate who can hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Informa team.
We think you need these skills to ace Remote Customer Operations Specialist in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Operations Specialist role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Showcase Your Communication Skills:Since this role involves a lot of customer interaction, it’s crucial to demonstrate your excellent written and verbal communication abilities. Use clear and concise language in your application to reflect how you would communicate with our clients.
Highlight Problem-Solving Examples:We love proactive problem solvers! Include specific examples in your application where you've successfully resolved issues or improved processes. This will show us that you have the right mindset for tackling challenges head-on.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Informa!
How to prepare for a job interview at Informa Group .
✨Know the Company Inside Out
Before your interview, take some time to research Informa thoroughly. Understand their services, values, and recent news. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Customer Operations Specialist, you'll need to demonstrate your ability to deliver exceptional service. Prepare examples from your past experiences where you resolved customer issues or enhanced customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Be Ready for Problem-Solving Scenarios
Expect to face hypothetical scenarios during the interview that test your problem-solving skills. Practice articulating your thought process clearly and logically. Think about how you would handle specific customer inquiries or operational challenges relevant to the role.
✨Highlight Your Technical Proficiency
Since the role requires strong skills in Microsoft Office and possibly SAP, be prepared to discuss your technical abilities. If you have experience with these tools, share specific examples of how you've used them to improve efficiency or accuracy in your previous roles.
