Remote Customer Operations Specialist in Norwich

At Informa, no two days and no two people are the same, and you'll find the freedom, opportunity and support of a fantastic community to make a real impact. We’re an international business that connects specialists with knowledge, helping them to learn more, know more and do more through live and on demand events, digital and data-driven services and academic research. We are home to over 10,000 colleagues across 30 countries and are a member of the UK’s FTSE 100 group of leading public companies. In Global Support, we provide expert guidance and hands-on support to the Informa Group and Informa’s many business teams.

As a Customer Operations Specialist at Informa, you'll be the vital link between our organization and our valued clients. You'll deliver exceptional service that enhances our reputation while supporting both internal and external Publishing and Events customers. This role offers the perfect balance of customer interaction, problem-solving, and operational excellence.

Your Impact

• Delivering our signature 'Gold service' standard to all customers
• Resolving inquiries efficiently through multiple communication channels
• Processing orders with precision while maintaining appropriate margins
• Building strong relationships with customers and internal teams
• Managing customer access to online resources and systems

Core Responsibilities

• Handle inbound/outbound calls and correspondence professionally
• Process and amend customer orders with accuracy and attention to detail
• Utilize relevant systems to address and resolve customer requests
• Record customer information with precision, maintaining quality standards
• Support customers with online access needs directly or through appropriate channels
• Handle aspects of Order to Cash, including Cash Applications and Credit Control
• Develop strong connections with business teams and customers

Qualifications

• Proven ability to deliver outstanding customer experiences
• Strong skills in Microsoft Office (Excel, Word, Outlook) and SAP experience preferred
• Excellent written and verbal communication abilities
• Proactive approach to resolving issues efficiently
• Flexibility to adjust working hours based on service center requirements
• Precision in processing orders and maintaining records
• Collaborative mindset with ability to work effectively with diverse stakeholders

Additional Information

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us:

• Colleagues rate us highly for the flexibility and trust they receive and most of us balance time in the office with time working remotely
• A welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
• Take up to four days per year to volunteer, with charity match funding available too
• The opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning
• 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• A flexible range of personal benefits to choose from, plus company funded private medical cover
• A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares
• Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more
• Recognition for great work, with global awards and kudos programmes
• The chance to collaborate with teams around the world

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer.