Product Designer in Milton

Informa is a leading academic publishing, business intelligence, knowledge, and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the FTSE 100. Taylor & Francis is one of the world’s largest publishers of high-quality, peer-reviewed scholarly journals, books, e-books and reference works. We empower learners, thinkers and doers with trusted knowledge that advances research and enriches lives.

Product design at Taylor and Francis is a creative and strategic discipline that shapes our platforms and user experiences. As a Product Designer reporting to the Head of Product Design, you'll own end-to-end design from problem discovery to production-ready solutions serving millions of users, working as a genuine partner to Product Managers and customers. This role goes beyond traditional UX design; you'll bring product thinking to design and design thinking to product, understanding both why and how something should be built.

Discovery & Problem Shaping

• You are a participant in discovery not a recipient of its outputs.
• Engage directly with customers and users conducting your own qualitative research, synthesising behavioural signals, and bringing a designer's eye to what people need versus what they say they want.
• Partner with the UX Researcher to design research studies and translate findings into design implications.
• Contribute to problem framing and opportunity definition alongside the Product Managers.
• Identify the moments in the user journey that matter most and advocate for the design investment that those moments deserve.
• Bring a point of view to prioritisation conversations.

Design Craft & Execution

• You hold the standard for design quality.
• Lead the design process end-to-end from rough conceptual sketches through wireframes, interaction design, and high-fidelity production-ready output.
• Generate multiple design directions for significant problems before converging.
• Design interactions that are not just usable but genuinely well-considered.
• Build and test prototypes at the fidelity the question demands.
• Work with the product team to understand the full range of scenarios, edge cases, and business rules.

Research-Informed Design

• Run lightweight, focused research as a natural part of your design process.
• Synthesise research findings, NPS data, behavioural analytics, and customer intelligence into design decisions.
• Know when your assumptions need testing and build the test.
• Maintain a working knowledge of how users behave across your domain.

Cross-Functional Partnership

• Work with engineering from early in the design process.
• Partner with the PM to shape what gets built.
• Collaborate with the Data & Intelligence team.
• Work with the BA to ensure design intent is fully captured in requirements.

Qualifications

• Significant experience in product design or UX design, with a portfolio that demonstrates end-to-end ownership of complex, consumer-facing digital product experiences.
• A portfolio that shows thinking as clearly as it shows craft.
• Genuine product instinct.
• Deep user empathy built through direct, regular contact with real users.
• Strong interaction design skills.
• Proficiency in Figma and experience contributing to or maintaining a design system at scale.
• Collaborative working style.
• Comfort with data.
• Clear, confident communication.

Additional Information

At Taylor & Francis we care about our colleagues, promoting work-life balance, wellbeing, and flexible working. You will be joining a thriving business, working alongside an exceptional group of people. We believe that the skills and experience you bring to Taylor & Francis are invaluable.

This role is based in the UK and you must have the right to work and live in the UK. We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more.

The successful candidate will be able to utilise our balanced working model. We ask that candidates live within a commutable distance to our Milton Park office or Bengaluru Office to ensure that as a balanced worker they can make it to our office location 3 days per week.

What we offer in return: A competitive salary + bonus, an excellent work/life balance with a fantastic, flexible working culture, 25 days annual leave, 3 additional discretionary days off during the holiday season, 4 volunteering days annually, day off for your birthday, company funded single cover private medical insurance, employee assistance programme, Share Match, pension scheme, life assurance, plus optical and medical care.

If you’re excited about working with Taylor & Francis to foster human progress through knowledge, we invite you to apply even if your existing skills and experience don’t fit every item listed above. At Taylor & Francis, we are at our best and most successful when colleagues can be themselves and contribute regardless of their identity or background.