At a Glance
- Tasks: Deliver exceptional customer service and support to enhance client relationships.
- Company: Join a leading international business with a vibrant community.
- Benefits: Enjoy flexible working, competitive pay, and a supportive environment.
- Other info: Collaborative team culture with opportunities for personal growth.
- Why this job: Make a real impact while developing your skills in a dynamic role.
- Qualifications: Strong customer service skills and proficiency in Microsoft Office.
The predicted salary is between 30000 - 40000 £ per year.
Company Description
At Informa, no two days and no two people are the same, and you'll find the freedom, opportunity and support of a fantastic community to make a real impact. We’re an international business that connects specialists with knowledge, helping them to learn more, know more and do more through live and on demand events, digital and data-driven services and academic research. We are home to over 10,000 colleagues across 30 countries and are a member of the UK’s FTSE 100 group of leading public companies. In Global Support, we provide expert guidance and hands-on support to the Informa Group and Informa’s many business teams.
About the Role
As a Customer Operations Specialist at Informa, you'll be the vital link between our organization and our valued clients. You'll deliver exceptional service that enhances our reputation while supporting both internal and external Publishing and Events customers. This role offers the perfect balance of customer interaction, problem-solving, and operational excellence.
Your Impact
You'll create outstanding customer experiences by:
- Delivering our signature 'Gold service' standard to all customers
- Resolving inquiries efficiently through multiple communication channels
- Processing orders with precision while maintaining appropriate margins
- Building strong relationships with customers and internal teams
- Managing customer access to online resources and systems
Core Responsibilities
- Customer Communication: Handle inbound/outbound calls and correspondence professionally
- Order Management: Process and amend customer orders with accuracy and attention to detail
- Problem Resolution: Utilize relevant systems to address and resolve customer requests
- Data Management: Record customer information with precision, maintaining quality standards
- Access Management: Support customers with online access needs directly or through appropriate channels
- Financial Processing: Handle aspects of Order to Cash, including Cash Applications and Credit Control
- Relationship Building: Develop strong connections with business teams and customers
Qualifications
- Customer Service Excellence: Proven ability to deliver outstanding customer experiences
- Technical Proficiency: Strong skills in Microsoft Office (Excel, Word, Outlook) and SAP experience preferred
- Communication Skills: Excellent written and verbal communication abilities
- Problem-Solving Aptitude: Proactive approach to resolving issues efficiently
- Adaptability: Flexibility to adjust working hours based on service center requirements
- Attention to Detail: Precision in processing orders and maintaining records
- Teamwork: Collaborative mindset with ability to work effectively with diverse stakeholders
Additional Information
We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us.
Remote Customer Operations Specialist in Craigavon employer: Informa Group .
At Informa, we pride ourselves on fostering a vibrant and inclusive work culture that empowers our employees to thrive. As a Remote Customer Operations Specialist based in our Colchester office, you will enjoy the flexibility of remote work combined with the camaraderie of a supportive team environment. With a commitment to professional development and a range of benefits designed to enhance your work-life balance, Informa is an excellent employer for those seeking meaningful and rewarding career opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Operations Specialist in Craigavon
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Informa on LinkedIn. A friendly chat can give us insider info and maybe even a referral, which can really boost our chances.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. We should think about how we’d handle tricky situations and showcase our problem-solving skills. Role-playing with a friend can help us nail it!
✨Tip Number 3
Show off our tech skills! Since the role mentions Microsoft Office and SAP, let’s brush up on those tools. We could even create a mini-project to demonstrate our proficiency during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets seen. Plus, we can tailor our application to highlight how we fit into Informa's culture and values.
We think you need these skills to ace Remote Customer Operations Specialist in Craigavon
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in delivering exceptional customer service. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your skills!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who understand our values and can connect their experiences to what we do at Informa.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your passion for the role shines through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Informa Group .
✨Know Your Customer Service Standards
Before the interview, familiarise yourself with Informa's 'Gold service' standard. Think about how you can demonstrate your commitment to exceptional customer service through examples from your past experiences.
✨Brush Up on Technical Skills
Since the role requires proficiency in Microsoft Office and possibly SAP, make sure you're comfortable discussing your technical skills. Consider preparing a few scenarios where you've used these tools effectively in previous roles.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Prepare specific examples of challenges you've faced in customer service and how you resolved them. This will show your proactive approach to issues.
✨Showcase Your Teamwork Spirit
Informa values collaboration, so be ready to discuss how you've worked with diverse teams in the past. Highlight instances where your teamwork led to successful outcomes, as this will resonate well with their culture.
