Taylor & Francis, an Informa business, is seeking a Customer Service Specialist to serve as the primary contact for strategic accounts and drive customer satisfaction. You will manage inquiries via phone, email, live chat, and in person, ensuring resolution in line with policies and KPIs.
You will own orders, invoices, quotes, returns, and claims with accuracy, acting as trusted advisor and collaborating with Commercial colleagues.
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Strategic Accounts Customer Success Specialist in Colchester employer: Informa Group .
At Taylor & Francis, we pride ourselves on being an exceptional employer, offering a flexible working culture that promotes a healthy work-life balance. Our commitment to employee growth is evident through tailored development plans and a supportive environment that values diversity and inclusion. Located in Milton Park, our collaborative office space fosters creativity and connection, making it an ideal place for those passionate about advancing knowledge and human progress.
