At a Glance
- Tasks: Support delivery of products and ensure customer satisfaction in a fast-paced B2B tech environment.
- Company: Join Informa TechTarget, a leading player in the B2B technology space.
- Benefits: Enjoy open vacation, competitive benefits, and opportunities for career growth.
- Other info: Be part of a vibrant community with global collaboration and a supportive culture.
- Why this job: Make an impact while collaborating with industry experts and innovative brands.
- Qualifications: Strong communication skills and ability to multitask in a dynamic setting.
The predicted salary is between 40500 - 49500 £ per year.
Do you want to develop your career and make an impact in the fast-growth, fast-moving B2B technology space? At Informa TechTarget, you’ll collaborate and grow alongside some of the industry’s most respected experts. You’ll work with leading brands and be exposed to world-shaping innovations. You’ll apply your energy and intellect to helping clients be faster to market and faster to revenue. We’re a vibrant community of world-class practitioners – over 2000 colleagues strong – with offices in 19 locations around the world.
This role is based in our 240 Blackfriars Road office. The Campaign Manager is primarily responsible for supporting the management of delivery of products on a contract from inception to completion to ensure complete customer satisfaction. This includes the day-to-day responsibility of coordinating the reconfirming of what the customer purchased, capturing customer soft goals to communicate to all post sales teams, collection/receipt of online media deliverables, handling all post sale changes.
Essential Job Functions:
- Coordinate the receipt of online creative materials from Agencies and/or Advertisers to ensure creative deadlines are met for all media campaigns;
- Build relationship with Advertisers to provide support and to fulfil campaign in order to help build a loyal customer base;
- Communicate with the Sales, Customer Success, Product Operations teams about campaign status, performance and execution;
- Provide excellent Customer Service by responding to internal and external customer inquiries over the telephone and through email;
- Provide order status and performance updates to Sales Reps;
- Ensure proper revenue forecasting and recognition on a weekly basis;
- Setting up auto-reporting and ownership of any manual client reporting deliveries;
- Processing Campaign Changes including working with sales and clients to set proper expectations around impact and timing;
- Securing any necessary proof of delivery and processing month end close tasks.
Qualifications:
- Experience working as a Customer Service Representative or Sales Administrator is a plus, but not a must;
- Excellent oral and written communication skills;
- Strong organizational skills;
- Extremely reliable - team player;
- Professional phone skills;
- Must have the ability to handle multiple deadlines, phone calls and projects;
- Must be fast thinker and be able to make decisions quickly;
- B.A. or B.S. degree required;
- Proven sales and client management abilities, preferably to the advertising and agency marketplace;
- Accurate data entry skills, problem solving ability and the ability to work independently.
Our organization is committed to sustainability, diversity, wellbeing, and ethical working practices. We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely.
Our benefits include:
- Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment;
- Broader impact: take up to four days per year to volunteer with a philanthropic organization;
- Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning;
- Time out: Open Vacation, plus 10 national holidays, and the chance to work from (almost!) anywhere for up to four weeks a year;
- Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount;
- Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more;
- Recognition for great work, with global awards and kudos programs;
- As an international company, the chance to collaborate with teams around the world.
Client Delivery Specialist employer: Informa Group .
At Informa, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. With a strong emphasis on flexibility, professional development, and community engagement, our Colchester office offers a unique opportunity for accountants to grow their careers while enjoying a supportive environment. Join us to make a meaningful impact in a global company that values your contributions and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Client Delivery Specialist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Informa Group .. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Informa Group . before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Delivery Specialist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Informa Group .:Your cover letter is your chance to shine! Tell us why you want to work at Informa Group . specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Informa Group .!
How to prepare for a job interview at Informa Group .
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
