Sales Support Coordinator - Fixed Term Contract in Abingdon

Company Description: Informa is a leading academic publishing, business intelligence, knowledge, and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the FTSE 100. Taylor & Francis is one of the world’s largest publishers of high-quality, peer-reviewed scholarly journals, books, e-books, and reference works. Our purpose is to foster human progress through knowledge.

Job Description: Taylor & Francis Group, a leading global academic publishing company, is seeking a proactive Sales Support Coordinator to join our dynamic Global Corporate Sales Team. This is an exciting opportunity to become an integral part of our Journals Sales Team, providing essential support across Key Accounts and Consortia throughout the UK/EMENA region. You'll be the vital link between Sales, Customer Services, Finance, and our valued customers, working across diverse subject areas including Social Science and Humanities, Science and Technical, and Medical publishing. If you have excellent customer service experience and thrive in a fast-paced sales environment, we want to hear from you. This is a fixed term contract opportunity until Spring 2027. Closing date for applications: 26th June 2026.

Key Responsibilities:

• Create accurate customer quotes and invoices using SAP Quote Module, managing billing across diverse revenue streams.
• Respond promptly to customer correspondence via email and telephone, resolving queries related to subscriptions, Open Access, access issues, and order requests.
• Produce detailed reports on journal titles, pricing information, and usage statistics.
• Manage advertising opportunities for journals, including monthly invoicing, maintaining tracking spreadsheets, and liaising with customers.
• Support corporate global sales by preparing quotes and invoices, providing usage reports, managing IP ranges, and resolving access queries.
• Maintain accurate and up-to-date records in Salesforce CRM for all customer interactions, transactions, and account activities.
• Liaise daily with Sales Managers, Customer Services, Finance, and other departments to ensure seamless service delivery across the region.
• Assist global sales process teams with invoice processing, troubleshooting, and resolving system issues.
• Participate in testing new system functionality and contribute to the development of training documentation.

Qualifications:

• Excellent verbal and written communication skills with the ability to engage effectively at all levels.
• Strong customer service experience with a client-focused approach.
• Proficiency in Microsoft Office programs (Outlook, Word, Excel), particularly creating and managing spreadsheets from data.
• Outstanding time management and organisational skills with proven ability to work to tight deadlines.
• Exceptional attention to detail and accuracy when handling financial transactions.
• Flexible, proactive mindset with strong problem-solving abilities and an enquiring outlook.
• Team player with a supportive and collaborative approach.
• Ability to investigate and resolve complex queries using internal systems and databases.
• Desirable but not essential: Interest in or awareness of international cultures, additional European language skills, or publishing industry knowledge. Full training will be provided.

Additional Information:

Location: We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at conference – you get the flexibility and support to work from home or remotely. The successful candidate will be able to utilise our balanced working model. We ask that candidates live within a commutable distance of our office in Milton Park, Oxfordshire, to ensure that as a balanced worker they can make it to our office locations to collaborate as required. There is an expectation for a minimum of 3 days per week in-person time.

What we offer in return: An excellent work/life balance with a fantastic, flexible working culture; 25 days annual leave per year plus a day off for your birthday; 3 additional discretionary days off during the holiday season at the end of the year; 4 paid volunteering days each year; Company funded single cover private medical insurance; Employee assistance programme – offering 24/7 well-being support; Share Match – Plan that matches every share purchased with two free shares; Pension scheme; Life assurance, plus optical and medical care.

Taylor & Francis is proud to be an Equal Opportunity Employer. We believe in and value diversity of people and thought, fostering a supportive and inclusive environment where all colleagues can learn and succeed as their true selves. If you have a disability, or face another barrier, and would like to request an adjustment to assist your participation in the hiring process and/or in the advertised position, please contact [email protected]. Your request will be reviewed and considered in the strictest confidence.

We genuinely care about our colleagues, promoting work-life balance, wellbeing, and flexible working. We believe that the skills and experience you bring to Taylor & Francis are invaluable. To find out more about our business and the great career opportunities please go to our Careers Site: http://www.taylorandfrancisgroup.com/careers