Taylor & Francis Group (an Informa Business) is seeking a Customer Service Team Lead to manage a global CS team, driving best practices, process improvements and customer satisfaction. The role balances home working with three office days at Milton Park, Oxfordshire, reporting to the Customer Service Manager.
You will lead by example, handle complex queries, monitor KPI/SLA targets, and collaborate with other departments to optimise workflows and outcomes for customers worldwide.
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Remote CS Team Lead - Process Improvement in Abingdon employer: Informa Group .
At Taylor & Francis, we pride ourselves on being an exceptional employer, offering a flexible working culture that promotes a healthy work-life balance. Our commitment to employee growth is evident through tailored development plans and a supportive environment that values diversity and inclusion. Located in Milton Park, our collaborative office space fosters creativity and connection, making it an ideal place for those passionate about advancing knowledge and human progress.
