Taylor & Francis Group an Informa Business is seeking a Customer Service Team Lead. You will manage a team delivering high-quality customer service from home and three days a week in the Oxfordshire offices, ensuring processes align with policy and improve customer satisfaction.
The role reports to the Customer Service Manager within a global team, focusing on day-to-day workflows, cross-department collaboration, and driving improvements to reduce customer effort.
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Hybrid Customer Service Team Lead — Drive Excellence & Growth in Abingdon employer: Informa Group .
At Taylor & Francis, we pride ourselves on being an exceptional employer, offering a flexible working culture that promotes a healthy work-life balance. Our commitment to employee growth is evident through tailored development plans and a supportive environment that values diversity and inclusion. Located in Milton Park, our collaborative office space fosters creativity and connection, making it an ideal place for those passionate about advancing knowledge and human progress.
