Taylor & Francis Group, an Informa Business, is seeking a Customer Service Team Lead on a 7-month secondment. The role combines home-based work with three days in the Milton Park, Oxfordshire offices, leading a global CS team to enhance satisfaction and efficiency.
You will drive process improvements, manage performance against SLAs, and support the Customer Service Manager in daily operations and project delivery.
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Hybrid Customer Service Team Lead (7-month secondment) in Abingdon employer: Informa Group .
At Taylor & Francis, we pride ourselves on being an exceptional employer, offering a flexible working culture that promotes a healthy work-life balance. Our commitment to employee growth is evident through tailored development plans and a supportive environment that values diversity and inclusion. Located in Milton Park, our collaborative office space fosters creativity and connection, making it an ideal place for those passionate about advancing knowledge and human progress.
