Workday Process Implementation Lead - 18 Months Contract in Westminster

At Informa, no two days and no two people are the same, and you'll find the freedom, opportunity and support of a fantastic community to make a real impact. We're an international business that connects specialists with knowledge, helping them to learn more, know more and do more through live and on demand events, digital and data-driven services and academic research. We are home to over 14,000 colleagues across 30 countries and are a member of the UK's FTSE 100 group of leading public companies. We're thrilled to have earned the #3 spot in Glassdoor's Best Places to Work 2025 UK list, a recognition based solely on reviews by those who know us best – our current and previous colleagues.

This role is based in either London or Colchester Office. Informa is committed to achieving market-leading colleague experience through our One Informa programme. Informa Link is a key enabler of One Informa and is our project to implement Workday across the Group (all 41 countries and 14,000+ colleagues). This role requires HR process expertise to drive the optimisation and efficiency of HR processes and workflows in Workday, while ensuring alignment with business goals. This role will lead process design improvements, enhance operational effectiveness, and support compliance with HR policies and regulations. Working to refine HR processes, elevate operational excellence and improve the overall colleague experience.

Working closely with our Strategic Design Lead and Programme Delivery Lead to ensure successful execution of this transformational initiative.

• Strategic Alignment: Support the vision for each element of the Workday implementation, ensuring alignment with Informa's business objectives and growth strategy.
• Collaborative Design: Work collaboratively with an inclusive approach to design, ensuring buy-in across the organisation.
• Process Transformation: Support the project team, HR, and the organisation to re-imagine HR processes and their impact on colleague experience.
• Change Enablement: Support change management and the translation of design into operational reality.
• Stakeholder Partnership: Develop strong partnerships with key stakeholders and the wider HR team (HR, Recruiters, Payroll) to ensure processes meet business demands.

• Current State Analysis: Review existing HR workflows and procedures, identifying opportunities for improvement and innovative solutions to ensure effective and efficient processes.
• Global Process Design: Support the design and improvement of global business processes to streamline execution, enhance colleague experience, and ensure seamless HR task management.
• Workflow Optimization: Design and refine new HR workflows to drive efficiency by identifying and implementing innovative solutions, standardising procedures, and optimising HR technology integration.
• Employee Lifecycle Management: Ensure alignment with complete employee lifecycle needs, including recruitment, onboarding, performance management, career development, offboarding, absence management, and talent processes.
• System Integration: Collaborate with design lead/technical teams to ensure process design translates effectively into Workday configuration.

• Regulatory Compliance: Ensure all HR practices, policies, and data (manual/electronic) meet legal requirements across all countries and internal standards.
• Risk Assessment: Identify and mitigate process-related risks during implementation and ongoing operations.
• Data Governance: Support data integrity and security measures throughout process design and implementation.

• Learning Materials Development: Develop user-friendly training materials, process maps, operating manuals, and standard operating procedures (SOPs) to create consistency and ensure HR teams are equipped with best practices for optimal Workday utilisation.
• Change Management Integration: Link technical design with process changes and develop change management plans working alongside the Change and Learning Lead.
• Implementation Support: Develop and implement plans for new processes, managing resistance and ensuring smooth adoption across diverse global teams.
• Performance Monitoring: Establish metrics and KPIs to measure process effectiveness and user satisfaction.
• Feedback Integration: Create mechanisms for ongoing feedback collection and process refinement.
• Best Practice Sharing: Facilitate knowledge sharing across regions and business units.

• Minimum 5+ years of experience with HRIS/HR management systems, preferably including Workday implementation or administration.
• Proven track record in HR process design, improvement, and optimisation across multiple HR functions.
• Experience supporting large-scale, multi-country HR system implementations.
• Demonstrated experience in change management and process adoption initiatives.

• Process Mapping: Expertise in process mapping tools and methodologies.
• Documentation: Strong technical writing and documentation skills.
• Data Analysis: Ability to analyse process performance data and identify improvement opportunities.

• Deep understanding of HR processes, employee lifecycle management, and organisational structures.
• Comprehensive knowledge of HR policies, procedures, and best practices across multiple jurisdictions.
• Understanding of international employment law and compliance requirements.

• Ability to translate complex concepts into actionable plans and see the bigger picture.
• Strong presence with exceptional communication and influencing skills across all organisational levels.
• Data-driven decision-making capabilities with focus on continuous improvement.
• Resilience and adaptability in navigating organisational complexity and ambiguity.
• Proven ability to work effectively with cross-functional teams and build consensus.

We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you're not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely.

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us.

• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks.
• Broader impact: take up to four days per year to volunteer, with charity match funding available too.
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning.
• Time out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year.
• A flexible range of personal benefits to choose from, plus company funded private medical cover.
• A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares.
• Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more.
• Recognition for great work, with global awards and kudos programmes.
• As an international company, the chance to collaborate with teams around the world.

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer.