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- Tasks: Join our team as a Senior Travel Program Executive, handling travel queries and negotiating contracts.
- Company: Informa connects specialists globally, offering a vibrant community and diverse opportunities.
- Benefits: Enjoy flexible working, 25 days leave, and a supportive culture with career development options.
- Why this job: Make an impact in a top-rated workplace while pursuing your passion for travel.
- Qualifications: 3-5 years in travel, strong negotiation skills, and excellent communication are essential.
- Other info: This is a 6-month fixed-term contract based in London, with a hybrid work model.
The predicted salary is between 36000 - 60000 £ per year.
This position will be based in London and require you to be in the office 3 days a week. Due to the successful implementation of a global travel management system and internal expansion, Informa is looking to recruit a Senior Travel Program Executive based in London to join our friendly and busy team. This exciting new role is ideal for a Senior Travel Program Executive professional within the business travel industry, with excellent travel knowledge, strong negotiating, contracting and administrative skills as well as a key eye for detail.
The role of the Senior Travel Program Executive encompasses a wide range of tasks in which no two days will be the same. Duties include, but are not limited to:
- Investigate and respond to travel related queries in a timely and professional manner.
- Maintain shared email box to ensure efficient and quick responses to customer inquiries.
- Negotiate Air & Hotel Contracts for distribution and promotion on the corporate travel platform.
- Negotiate Large group booking blocks for event attendees.
- Provide high levels of customer service and provide advice with complaint handling.
- Maintain the Online Booking Tool for colleagues.
- Build exceptional rapport with key stakeholders in the region and cultivate stakeholder engagement.
- Building and maintaining strong relationships with regional travel suppliers and partners.
- Assist with onboarding of new colleagues onto the travel system in the region.
- Manage pre and post travel queries.
- Assist with the maintenance of the Global Internal Intranet site.
- Analyse and compile monthly reporting.
The ideal Senior Travel Program Executive will have a passion for travel and a working understanding of the often-complex nature of business travel. You will be able to set and work to deadlines, with the ability to multi-task and attention to detail. The successful candidate will have excellent interpersonal skills, able to deal with a wide variety of clients with an impeccable manner. First-rate written and verbal communication skills are essential. The ideal candidate will have an experienced understanding of what the business traveller wants to experience with a commitment to good ethics and responsible travel. Managing internal stakeholder engagement, as well as building relationships with external vendors and suppliers. The ability to negotiate large commercial deals in the hotel and air field. This role would suit an experienced business travel executive looking for a fantastic role to further their career in the travel industry.
Essential requirements:
- 3-5 years of experience in the travel industry.
- Strong negotiation skills in relation to Air and Hotel deals along with commission and rebates.
- Strong administrative experience within a business travel organisation.
- Great communicator (verbal, face-to-face, email) together with excellent customer service skills.
- Strong ability to build relationships and maintain them.
- A passion for all things travel.
- Excellent organisation and numerical skills.
- Attention to detail.
- Able to juggle conflicting priorities.
- Self-motivated and customer centric.
- Ability to work independently and as part of a team.
- Strong problem-solving skills.
- Experience of using MS Office packages.
This role is a FTC for 12 months.
Senior Travel Program Executive - 6 month FTC employer: Informa Group Plc.
Contact Detail:
Informa Group Plc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Travel Program Executive - 6 month FTC
✨Tip Number 1
Familiarise yourself with the latest trends in the business travel industry. Understanding current market dynamics and emerging technologies can give you an edge during discussions with potential employers.
✨Tip Number 2
Network with professionals in the travel sector, especially those who have experience in corporate travel management. Attend industry events or join relevant online forums to build connections that could lead to job opportunities.
✨Tip Number 3
Prepare to showcase your negotiation skills by gathering examples of successful deals you've closed in the past. Being able to discuss specific instances where you've negotiated contracts can impress hiring managers.
✨Tip Number 4
Research Informa's company culture and values. Tailoring your approach to align with their emphasis on community and collaboration can help you stand out as a candidate who fits well within their team.
We think you need these skills to ace Senior Travel Program Executive - 6 month FTC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the travel industry, particularly focusing on negotiation skills and customer service. Use specific examples that demonstrate your ability to manage travel queries and build relationships with stakeholders.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for travel and your understanding of the business travel landscape. Mention how your skills align with the responsibilities of the Senior Travel Program Executive role and express your enthusiasm for contributing to Informa's success.
Highlight Key Skills: In your application, emphasise essential skills such as strong communication, attention to detail, and problem-solving abilities. Provide examples of how you've successfully negotiated contracts or managed complex travel arrangements in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Informa Group Plc.
✨Show Your Passion for Travel
Make sure to express your enthusiasm for the travel industry during the interview. Share personal experiences or insights that highlight your passion and understanding of business travel, as this role requires a genuine interest in all things travel.
✨Demonstrate Strong Negotiation Skills
Prepare examples of past negotiations you've successfully handled, particularly in air and hotel contracts. Be ready to discuss your approach to negotiating large commercial deals, as this is a key aspect of the Senior Travel Program Executive role.
✨Highlight Your Customer Service Experience
Since providing high levels of customer service is crucial, be prepared to share specific instances where you effectively managed client inquiries or complaints. This will showcase your interpersonal skills and ability to handle diverse clients professionally.
✨Emphasise Your Attention to Detail
Given the importance of detail in this role, come equipped with examples that demonstrate your meticulousness in previous positions. Discuss how your attention to detail has positively impacted your work, especially in administrative tasks or reporting.
