At a Glance
- Tasks: Lead product development and create innovative solutions that enhance customer experiences.
- Company: Join Taylor & Francis, a leading academic publisher with a rich history of fostering knowledge.
- Benefits: Enjoy a competitive salary, flexible working, and generous leave policies.
- Other info: Collaborative culture with opportunities for personal growth and innovation.
- Why this job: Make a real impact by shaping products that drive human progress through knowledge.
- Qualifications: Experience in product management with a focus on user-centric design and commercial outcomes.
The predicted salary is between 63000 - 77000 £ per year.
Informa is a leading academic publishing, business intelligence, knowledge, and events business, creating unique content and connectivity for customers all over the world. Taylor & Francis is one of the world's largest publishers of high-quality, peer-reviewed scholarly journals, books, e-books, and reference works. Our purpose is to foster human progress through knowledge.
As a Senior Product Manager for Customer Value and Product Development at Taylor & Francis, you'll partner with key stakeholders to identify, shape, and deliver valuable product opportunities across the full customer journey. Operating with significant autonomy, you'll work closely with UX Design, UX Research, and Data & Intelligence to drive new value into the market. You're a product purist who lives modern principles, stays ahead of technology shifts, and thrives in managing the tension between innovation and execution.
Opportunity Discovery & Problem Definition
- Identify and define new product opportunities grounded in deep, direct customer insight.
- Synthesise signals from qualitative research, behavioural data, market trends, and commercial intelligence.
- Define problems worth solving with precision and rigour.
- Proactively challenge the boundaries of the existing product experience.
Product Creation & Validation
- Manage the success of several products inside our domain model across sections of the customer journey.
- Lead the design and validation of new product concepts.
- Build lightweight, testable solutions that generate real learning quickly.
- Own the commercial framing of new initiatives.
- Drive cross-functional alignment across Design, Data, Engineering, and Commercial.
Customer & Market Intelligence
- Maintain an active and ongoing relationship with customers.
- Develop a nuanced understanding of T&F's competitive landscape and adjacent markets.
- Bring the outside in by sharing market intelligence, customer stories, and emerging trends.
Commercial Impact & Senior Influence
- Own the outcome, not just the output, defining and tracking the metrics that demonstrate real customer and commercial value.
- Make investment cases for new initiatives that connect product opportunity to business impact.
- Influence and manage product direction beyond your immediate area.
Qualifications
- Significant experience in product management with a focus on new product creation and portfolio management.
- A portfolio of work that shows original thinking.
- Deep, genuine customer empathy built through direct contact with users.
- Sharp commercial instincts, thinking about value, not just features.
- A collaborative working style.
- Excellent communication skills.
Additional Information
- A competitive salary + bonus.
- An excellent work/life balance with a fantastic, flexible working culture.
- 25 days annual leave + 3 additional discretionary days off during the holiday season.
- 4 volunteering days annually.
- Day off for your birthday.
- Company funded single cover private medical insurance.
- Employee assistance programme - offering 24/7 well-being support.
- Share Match - Plan that matches every share purchased with two free shares.
- Pension scheme and life assurance.
Location
We believe that great things happen when people connect face-to-face. The successful candidate will be able to utilise our balanced working model, with an expectation for a minimum of 3 days per week in-person time.
Equal Opportunity Statement
Taylor & Francis is proud to be an Equal Opportunity Employer. We believe in and value diversity of people and thought, fostering a supportive and inclusive environment.
Senior Product Manager employer: Informa Group Plc.
Informa Group Plc. is an exceptional employer that prioritises employee well-being and professional growth, offering a flexible hybrid working environment that fosters collaboration and innovation. With a competitive salary, private medical insurance, and generous annual leave, employees are empowered to thrive both personally and professionally while contributing to meaningful customer experiences.
