Senior Event Delivery Manager

We’re part of Informa, a global business with a network of trusted brands in specialist markets across more than 30 countries, and a member of the FTSE 100. Our purpose is to connect our customers to information and people that help them know more, do more and be more. We run around 800 events each year, create digital platforms based on engaging news and information content, and operate professional development programmes for individuals and businesses.

This role will be based in Central London. The Event Operations team for Tech Events at Informa Festivals is the backbone of our world-class technology event portfolio, ensuring flawless execution of premier B2B events that connect technology professionals across the globe. Our team manages the operational excellence behind major tech industry gatherings like London Tech Week, Black Hat and Africa Tech Festival.

Be the architect of unforgettable moments that professionals talk about long after the event ends. Your attention to detail will orchestrate flawless experiences where careers advance, deals close, and industries evolve.

• Leads Event Operations team assigned to an event executing venue, contractor, production and food and beverage activities for assigned events.
• Considered a Subject Matter Expert for one or more event delivery fulfillment disciplines such as conference, exhibition or sponsorship fulfillment.
• In conjunction with Event Delivery Lead, develops the annual event budgets, monthly forecasts, actual spend, cost savings and ROI. Responsible for the implementation and adherence to each.
• Responsible for communication workflow to all service providers, including but not limited to electrical, internet, venue services, decorator services, audio visual, etc.
• Consult team members and document output to identify any conflicts; responsible for event production timeline and plan of action to ensure profit margin.
• Responsible for communication workflow for graphic/sign orders encompassing collection of content, submission, editing approval of signage proofs and onsite placement/removal.
• Responsible for creation of event floorplans to ensure efficient use of space, proper traffic flow and compliance with safety and facility requirements.
• Create and maintain accurate master event drawing of all event space to include sponsor signage opportunities, show management room sets and classroom sets.
• Collaborates with the Event Marketing team and vendors to organize and enhance outbound communications to attendees and exhibitors via event website, emails and webinars.
• Collaborate with the AV vendor to ensure budgetary compliance and maximum value including identifying potential areas of overtime.
• Works with registration to coordinate exhibitor and attendee registration, including advance and on-site registration, lead retrieval systems, staffing, etc.
• Works with event delivery team to ensure all technology is set up and functional; includes providing computers, internet, wireless, iPad stands, charging stations, etc.
• Manages communications with internal and external customers to ensure that issues are discussed and resolved.
• Ensure assigned event teams (internal and external) understand the event sustainability plan, including effective sustainability initiatives to reduce or reuse, and involve community engagement through local non-profit beneficiaries.
• Completes and posts event sustainability tracking document in a timely manner post event.
• Trains, supervises and evaluates assigned cross-functional event operations teams.

Knowledge & Skills

• Tech savvy, willingness to adopt and embrace new technologies.
• Experience in outsourcing/shared service governance and delivery.
• Analytical & problem solving capability.
• Solid understanding of the use of data in decision making.
• Event automation tools, platforms and knowledge.
• Negotiation and management of suppliers.
• Strong customer experience focus.

Interacts With

• Event Production and Marketing
• Event Sales and Sales Operations
• Finance, Accounts Payable
• Registration, Procurement and Housing
• Technology Operations
• Customers: Delegates, Exhibitors and Sponsors
• Extended Staff: Temporary Staff, Volunteers, Speakers, Review Boards, VIP Boards
• 3rd Party Suppliers

Scheduled Assignments

This position is planned to focus on events within London Tech Week. Scheduled assignments are based on business needs.

Qualifications

• Proven leadership track record in Event Operations.
• An influential leader with the ability to operate at both strategic and operational levels.
• Building and maintaining relationships and understanding customer needs.
• Managing stakeholders internally and externally.
• Strong collaboration and communication skills written, verbal, presentation.
• Prior experience of establishing a shared service operation.
• Proven expertise in managing project activity, ability to prioritise and manage time efficiently.
• Demonstrable experience of leading and managing a team of operational colleagues.
• Change leadership; leading colleagues and team in a rapidly changing environment.

Additional Information

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. Our benefits include:

• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks.
• Broader impact: take up to four days per year to volunteer, with charity match funding available too.
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning.
• Time out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year.
• A flexible range of personal benefits to choose from, plus company funded private medical cover.
• A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares.
• Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more.
• Recognition for great work, with global awards and kudos programmes.
• As an international company, the chance to collaborate with teams around the world.

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

At Informa, you’ll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law.