Taylor & Francis Group, an Informa business, is seeking a Customer Service Team Lead to manage a global team and drive performance across customer workflows. The role is based in Milton Park, Oxfordshire, with a mix of home and office work and a focus on delivering top-tier customer service in line with policy and best practice.
You will report to the Customer Service Manager and lead improvements across processes, aiming for higher first-time resolution and lower customer effort.
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Remote CS Team Lead - Drive Service Excellence in Milton employer: Informa Group Plc.
Informa is an exceptional employer that prioritises a flexible working culture, allowing employees to balance their professional and personal lives effectively. With a commitment to employee growth, the role of Commercial Analyst - Acquisitions offers opportunities to develop expertise in commercial analysis and gain exposure to senior leadership, all within a supportive and inclusive environment located in the vibrant area of Blackfriars, London. The company also provides generous benefits, including 25 days of annual leave, private medical insurance, and a strong emphasis on diversity and well-being.
