Taylor & Francis, an Informa business, seeks a Customer Service Specialist to own customer queries across channels, manage strategic accounts, and act as a trusted advisor to understand business objectives. The role emphasizes proactive engagement, first-time resolution, and cross-functional collaboration.
You will handle orders and inquiries, liaise with Commercial teams, and contribute to SOPs while delivering exceptional service and achieving KPIs within a hybrid Milton Park setup.
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Hybrid Strategic Accounts Customer Success Specialist in Milton employer: Informa Group Plc.
Informa is an exceptional employer that prioritises a flexible working culture, allowing employees to balance their professional and personal lives effectively. With a commitment to employee growth, the role of Commercial Analyst - Acquisitions offers opportunities to develop expertise in commercial analysis and gain exposure to senior leadership, all within a supportive and inclusive environment located in the vibrant area of Blackfriars, London. The company also provides generous benefits, including 25 days of annual leave, private medical insurance, and a strong emphasis on diversity and well-being.
