Taylor & Francis Group, part of Informa, is seeking a Customer Service Team Lead to drive excellence across global workflows from Milton Park, Oxfordshire, with a 3 days per week office presence and hybrid home working.
You will lead the team, manage complex customer issues, implement process improvements, and work with SAP/Salesforce and KPI/SLA targets while reporting to the Customer Service Manager. Rolling applications and development opportunities are offered.
Hybrid Customer Service Team Lead: Inspire & Resolve in Milton employer: Informa Group Plc.
Informa is an exceptional employer that prioritises a flexible working culture, allowing employees to balance their professional and personal lives effectively. With a commitment to employee growth, the role of Commercial Analyst - Acquisitions offers opportunities to develop expertise in commercial analysis and gain exposure to senior leadership, all within a supportive and inclusive environment located in the vibrant area of Blackfriars, London. The company also provides generous benefits, including 25 days of annual leave, private medical insurance, and a strong emphasis on diversity and well-being.
