Senior Account Development Manager in London

The Senior Account Development Manager will take responsibility for retaining and growing revenue from a defined group of clients. You will work closely with the Head of Account Development EMEA to forecast this revenue accurately. You will also work closely with the Customer Success team to turn valuable knowledge of the client into commercial conversations. There is a growth target attributed to this role and the successful candidate should feel comfortable working in a new business capacity too. This role requires a proactive, organized, and client-focused professional who thrives in a KPI-driven environment and can effectively collaborate across teams.

Key accountabilities

• Meet/exceed annual value and volume renewal rate targets for their portfolio.
• Accurate and continuous forecasting of the renewal conversation outcomes throughout their lifetime as clients.
• Create an annual business plan to identify risk & growth opportunities as well as forecast & plan for overachievement of targets. This will be reviewed on a quarterly basis.
• Maintain a strong relationship with key stakeholders so that you are clear on their challenges and can pinpoint exactly where the Lions Intelligence service adds value for their business.
• Onboard and train new clients on the Lions Intelligence service platforms.
• Work to understand reasons behind non-renewal and implement win‑back strategy.
• Ensure your knowledge of our products is constantly developing & increasing to further assist our client base.

Qualifications

• Track record in building relationships in person, online and via telephone.
• Revenue responsibility in a previous role preferable.
• Clear, concise communication skills.
• Ability to interpret communications from a client.
• Extremely customer service oriented, passionate about exceeding expectations.
• Ability to work on own initiative and manage a varied workload according to formal and natural deadlines.
• Evidence of a drive and determination to hit targets.
• Evidence of working within a team to achieve both individual and wider team goals.
• Knowledge of Salesforce CRM system is preferable, but not mandatory.

Additional Information

We believe that great things happen when people connect face‑to‑face. That's why we work in‑person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely. We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone.

Benefits

• Great community: a welcoming culture with in‑person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks.
• Broader impact: take up to four days per year to volunteer, with charity match funding available too.
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on‑demand access to thousands of courses on LinkedIn Learning.
• Time out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year.
• A flexible range of personal benefits to choose from, plus company funded private medical cover.
• A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares.
• Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more.
• Recognition for great work, with global awards and kudos programmes.
• As an international company, the chance to collaborate with teams around the world.

If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you’ll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer.