Divisional Business Readiness Lead in London

Company Description At Informa, no two days and no two people are the same, and you'll find the freedom, opportunity and support of a fantastic community to make a real impact. We're an international business that connects specialists with knowledge, helping them to learn more, know more and do more through live and on demand events, digital and data-driven services and academic research. We are home to over 14,000 colleagues across 30 countries and are a member of the UK's FTSE 100 group of leading public companies. We're thrilled to have earned the #3 spot in Glassdoor's Best Places to Work 2025 UK list, a recognition based solely on reviews by those who know us best - our current and previous colleagues.

This role is based in our 5 Howick Place Office in London Victoria. As a Divisional Business Readiness Lead, your role is to enable readiness and change adoption within your divisional teams as part of the One Informa transformation.

You will advise on and execute against the change management strategy developed by the One Informa Stream teams, guiding business partners across our divisional portfolios to embed new capabilities and ways of working. The role serves as the primary divisional interface with One Informa workstreams. By leveraging your leadership experience and expertise, you will be the voice of your division as you partner closely with the One Informa Change Team and One Informa leadership on executing against planned interventions. You will have a measurable impact in making it easier for customers to do business with our B2B Market teams and in helping colleagues better deliver those products and services.

This position is based within the division and reports to Paul Coxhill, One Informa Executive lead for Festivals, while maintaining close working relationships with the One Informa teams, divisional leaders, and cross-functional transformation partners. The role holder will be an effective leader, team player and business partner with the ability to manage relationships with a wide range of stakeholders within and outside of Informa and at different levels of the organisation.

• Understand the impacts of One Informa across all teams within your division and translate these into practical business realities for teams and leaders.
• Support the One Informa Change Team in their development of change and readiness plans that reflect your division's priorities and focus on activities that will drive sustainable change and adoption.
• Collaborate with cross-functional teams to translate the impact of change on divisional teams, considering your division's unique context and requirements.
• Lead a divisional business readiness squad that includes business analysts, programme managers and change managers.
• Coordinate with the in-division squad and the stream teams to effectively land change and deployments to business units within the division.
• Build readiness across business units and track overall divisional progress.
• Develop scalable frameworks for embedding change.

• Play a key role in identifying and managing stakeholders through change activities, enabling leaders to navigate through change whilst they focus on commercial priorities.
• Partner with divisional leadership teams, portfolio and functional leaders, and divisional peers to ensure strategic alignment.
• Provide executive insights and recommendations to guide decision-making.

• Drive adoption of new ways of working, behaviours, and culture.
• Identify adoption challenges and propose scalable solutions to embed change.
• Build change readiness and fitness within each market, assess change impacts and define methods to track, measure and ensure overall operational readiness.
• Establish and track clear KPIs for measuring transformation success and business readiness progress.
• Based on your deep understanding of your division, suggest innovative solutions if adoption challenges arise.

• Proven track record of translating strategic initiatives into practical business applications.
• Experience working within divisional or business unit contexts in complex organisations.
• Ability to deliver clear, concise, and effective communications to a variety of audiences.
• Experience in stakeholder management and cross-functional coordination.
• Demonstrated ability to build trust with executives, management, project teams, and other stakeholders.
• Resilience and adaptability in fast-paced, evolving business environments.
• Excellent facilitation and coordination skills for managing divisional stakeholder networks.
• Ability to balance One Informa objectives with divisional operational requirements.
• Passion for improving customer and colleague experience.

We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you're not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely.

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say.

• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks.
• Broader impact: take up to four days per year to volunteer, with charity match funding available too.
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves.
• Time out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost) anywhere for up to four weeks a year.
• A flexible range of personal benefits to choose from, plus company funded private medical cover.
• A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares.
• Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more.
• Recognition for great work, with global awards and kudos programmes.
• As an international company, the chance to collaborate with teams around the world.

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you’ll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law.

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