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- Tasks: Enhance customer satisfaction and resolve queries efficiently in a dynamic environment.
- Company: Leading academic publishing company with a supportive culture.
- Benefits: 25 days annual leave, flexible working, and career development opportunities.
- Other info: Hybrid working model with on-site presence three times a week.
- Why this job: Join a leadership track and make a real difference in customer service.
- Qualifications: Strong background in customer service and experience with CRM systems.
The predicted salary is between 30000 - 40000 £ per year.
A leading academic publishing company in Abingdon seeks a Customer Service Specialist to enhance customer satisfaction and resolve queries efficiently. This role offers a development opportunity in a supportive environment, requiring excellent communication and problem-solving skills. Candidates should have a strong background in customer service and experience with CRM systems. The position includes a range of benefits such as 25 days of annual leave and flexible working. A hybrid working model requires on-site presence three times a week.
Hybrid Customer Service Specialist — Leadership Track employer: Informa Group Plc.
Contact Detail:
Informa Group Plc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Customer Service Specialist — Leadership Track
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give us insider info on the company culture and what they really value in a Customer Service Specialist.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. We want to show how we can handle queries efficiently and enhance customer satisfaction, so think of examples from your past experience that highlight your problem-solving skills.
✨Tip Number 3
Don’t forget to research the company! Understanding their values and mission will help us tailor our responses during the interview. Plus, it shows genuine interest, which is always a plus in customer service roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive opportunities listed there that you won’t find anywhere else.
We think you need these skills to ace Hybrid Customer Service Specialist — Leadership Track
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can enhance customer satisfaction, so don’t be shy about showcasing your problem-solving abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Hybrid Customer Service Specialist role. Share specific examples of how you've resolved queries efficiently in the past.
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Keep your language clear and concise, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our supportive environment!
How to prepare for a job interview at Informa Group Plc.
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills and experiences. Be ready to share specific examples of how you've handled difficult situations or resolved customer queries in the past. This will show that you have the practical knowledge they’re looking for.
✨Familiarise Yourself with CRM Systems
Since the role requires experience with CRM systems, do a bit of research on the most common ones used in the industry. If you’ve used any specific systems before, be prepared to discuss how you utilised them to enhance customer satisfaction.
✨Show Off Your Communication Skills
This position values excellent communication, so practice articulating your thoughts clearly and confidently. You might want to prepare answers to common interview questions, focusing on how you can convey information effectively to customers and team members alike.
✨Embrace the Hybrid Model
Since this role involves a hybrid working model, be ready to discuss how you manage your time and productivity in both remote and on-site settings. Share any experiences you have with flexible working arrangements and how you maintain strong communication with your team.