At a Glance
- Tasks: Manage customer queries and ensure satisfaction through various channels.
- Company: Informa Group Plc., a flexible and supportive workplace.
- Benefits: 25 days annual leave, private medical insurance, and a hybrid work model.
- Other info: Great opportunities for growth in a vibrant work environment.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Proven customer service experience and familiarity with Microsoft Office.
The predicted salary is between 25000 - 32000 £ per year.
Informa Group Plc. is seeking a Customer Service Representative for a hybrid role based in Abingdon, UK. This position involves managing customer queries through various channels and ensuring high levels of satisfaction and first-time resolution.
The ideal candidate will have proven customer service experience, be familiar with Microsoft Office, and ideally have experience with CRM systems like Salesforce.
The company offers a flexible working culture and numerous benefits including 25 days annual leave and private medical insurance.
Hybrid Customer Service Specialist Growth & Perks employer: Informa Group Plc.
Informa Group Plc. is an excellent employer that prioritises employee well-being and professional growth, offering a flexible working culture that supports work-life balance. With generous benefits such as 25 days of annual leave and private medical insurance, employees are encouraged to thrive in their roles while enjoying a supportive environment in Abingdon, UK. The company fosters a culture of continuous development, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Customer Service Specialist Growth & Perks
✨Tip Number 1
Get to know the company! Research Informa Group Plc. and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about common queries you might face in this role and how you'd handle them. Being prepared with real-life examples can really impress during your interview.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and maybe even put in a good word for you. Plus, it shows initiative!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the extra step to engage directly with us.
We think you need these skills to ace Hybrid Customer Service Specialist Growth & Perks
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any relevant skills, like using Microsoft Office or CRM systems. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share why you're excited about the role and how your background makes you a perfect fit for us. Don’t forget to mention your passion for customer satisfaction!
Showcase Your Communication Skills:Since this role involves managing queries through various channels, it’s important to demonstrate your communication skills in your application. Use clear and concise language to show us you can handle customer interactions with ease.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any updates regarding your application status!
How to prepare for a job interview at Informa Group Plc.
✨Know Your Customer Service Basics
Brush up on your customer service principles and be ready to discuss how you've handled queries in the past. Think of specific examples where you resolved issues effectively, as this will show your experience and problem-solving skills.
✨Familiarise Yourself with CRM Tools
Since the role mentions CRM systems like Salesforce, it’s a good idea to get familiar with them if you haven't already. Even if you haven’t used Salesforce specifically, understanding the basics of CRM software can help you speak confidently about your tech skills.
✨Show Enthusiasm for Flexibility
Informa Group Plc. values a flexible working culture, so express your excitement about hybrid roles. Share how you manage your time and productivity in a flexible environment, which will demonstrate that you’re a great fit for their culture.
✨Prepare Questions About Growth Opportunities
Since this position is titled 'Growth & Perks', prepare thoughtful questions about career development within the company. This shows that you’re not just looking for a job, but are genuinely interested in growing with the company.
