Senior Vice President Retail in England

The Senior Vice President of Retail will be responsible for developing and implementing a comprehensive direct-to-consumer retail strategy that delivers results across multiple product lines. This senior-level role will drive a new focus for our consumer segment optimising revenue and customer attraction in the retail space. They will focus on building strategic partnerships to position the organisation as a market leader in the consumer sector. This executive position represents a cornerstone role in driving the organisations retail strategy forward ensuring sustainable growth and market leadership through innovative approaches operational excellence and superior customer experience.

The Academic Publishing industry and T&F are on an exciting growth agenda; from a portfolio of separate products to an integrated platform with a focus on leveraging emerging technologies to ensure advanced substantiated knowledge is accessible and can have a real-world impact. This role is pivotal in placing our content directly in the hands of consumers on an individual basis ensuring quality content can have real impact by reaching as vast an audience as possible. The role provides T&F with a competitive advantage in a dynamic business environment and ensures our long-term success.

• Strategic Leadership
  • Act as the architect and implementer of a comprehensive retail strategy spanning multiple channels including sophisticated digital platforms institutional sales networks and direct-to-consumer pathways.
  • Identify and capitalize on new growth opportunities in retail markets.
  • Drive regional retail expansion initiatives based on market analysis working collaboratively with internal stakeholders in regions to target sectors and geographies to maximise returns.
  • Position the organization as a leader in retail innovation and customer experience.
  • Enhance stakeholder relationships with retail suppliers and distributors including Amazon ensuring T&F has more beneficial terms of engagement.
  • Lead high-level negotiations with major retail accounts ensuring mutual value creation.
• Operational Excellence
  • Optimise the retail end-to-end customer journey devising and implementing go-to-market readiness in a largely untapped space for T&F.
  • Implement standardised processes to ensure consistent customer experience including category management and keyword allocation driving the discoverability of content for the consumer.
  • Develop and monitor key performance indicators for retail.
• Team Leadership
  • Build develop and lead high-performing retail operations teams.
  • Establish clear performance expectations and accountability measures.
  • Foster a culture of innovation collaboration and customer-centricity.
  • Provide mentorship and professional development opportunities for team members.
• Financial Management
  • Oversee retail P&L responsibility including revenue growth cost management and profitability.
  • Work closely with our Pricing Director to ensure pricing levels for the consumer channel maintain strong revenue and margin.
  • Analyse promotional discount effect and make cases for where and when globally this can be an advantageous tool.
  • Develop annual budgets and long-term financial forecasts for retail.
  • Identify opportunities for cost optimization without compromising customer experience.
  • Ensure capital investments in retail deliver expected returns.
• Customer Experience
  • Design and implement customer experience strategies that drive loyalty and repeat business.
  • Utilize customer feedback and market research to continuously improve retail offerings.
  • Ensure seamless integration between physical and digital retail experiences.
  • Develop innovative approaches to enhance customer engagement and satisfaction.

• A strategic view of consumers in the value chain of content experience-based in an Academic Publishing or content business would be an advantage.
• Proven track record in developing successful retail strategies and driving growth.
• Comprehensive understanding of e-commerce platforms and digital technologies.
• Demonstrable strategic long-term planning able to execute results from a standing start.
• Excellent communication skills communicating clearly and with authenticity at all levels.
• A flexible and agile mentality able to quickly adapt and respond to changing work pressures and prioritise.
• Highly effective influencing skills able to drive meaningful change.
• Innovative mindset and creativity to problem solve effectively.
• Strong business acumen and commercial understanding; an analytical thinker with ability to work with wide range of internal and external financial data.
• Decisive and able to work at pace.
• Demonstrated ability to drive operational excellence and financial performance.
• Proven leadership and mentorship capability experience running high performing global teams.

Location: The successful candidate will be able to utilise our balanced working model. There is an expectation for a minimum of 3 days per week of in-person time.

Closing date: 10th January 2026

Taylor & Francis Group an Informa Business

We want all our candidates to shine in our recruitment process. Please let us know if there is anything we can do to ensure you can show us your best self. This could include having the application form in a different format having more time for questions or anything else. Please ask us; we are happy to be flexible!

If you're excited about working with Taylor & Francis to foster human progress through knowledge we invite you to apply even if your existing skills and experience don't fit every item listed above. At Taylor & Francis we are at our best and most successful when colleagues can be themselves and contribute regardless of their identity or background.

Taylor & Francis is proud to be an Equal Opportunity Employer. We believe in and value diversity of people and thought fostering a supportive and inclusive environment where all colleagues can learn and succeed as their true selves.

Taylor & Francis recruits develops and retains colleagues without regard to any protected personal characteristics or other non-merit-based factor. We genuinely care about our colleagues promoting work-life balance wellbeing and flexible working.

To find out more about our business and the great career opportunities please go to our Careers Site.