Editorial Office Coordinator

Informa is a leading academic publishing, business intelligence, knowledge and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the FTSE 100. Taylor & Francis Group operates globally and produces high quality, peer reviewed books and journals. We produce unique, trusted content by expert authors, spreading knowledge and promoting discovery globally. Our purpose is to foster human progress through knowledge.

We are looking for an Editorial Office Coordinator to join our dedicated Editorial Operations team, providing editorial administration and supplier management support for a large portfolio of journals. In this role, you will use the online manuscript submission and tracking systems ScholarOne Manuscripts and Editorial Manager, while supporting the Editors and Associate Editors of international peer-reviewed journals.

What you will be doing:

• Managing the flow of content on a portfolio of titles to agreed speed and quality targets including routine operation of online systems ScholarOne Manuscripts and Editorial Manager
• Working with the supplier team and partners to ensure speed, quality and accuracy targets are met through routine auditing
• Acting as a point of escalation for our supplier partners on a portfolio of titles
• Preparing reports, collating and analysing statistics in relation to submission numbers, manuscript flow, processing times and other aspects of the system
• Providing assistance to authors, referees and editors in using the systems and resolving general query correspondence
• Providing excellent and empathic customer service within agreed timeframes
• Conducting data analysis and problem solving to drive process improvement within the portfolio of titles
• Recognizing process improvement opportunities within the way the Editorial Office team works and making recommendations
• Maintaining accurate electronic records system used by the production department and the wider company
• Provide project support as and when required, this includes support for projects that are in production and projects in development
• Build effective working relationships and communicate clearly with colleagues across departments, as required
• Successfully liaise with external stakeholders as required
• Prepare for and participate in internal and external meetings

What we’re looking for:

• Familiarity with the concept of peer review and its key role in research validation
• Basic project management skills
• Calm and logical response under pressure
• Attention to detail
• Excellent written and verbal communication skills
• Handle and communicate information sensitively and professionally
• Effective team player, able to prioritise workload effectively to accommodate competing demands
• Commercial awareness and customer focus
• Lifelong learner and growth mindset, prepared to manage own learning by identifying skills gaps and proactively seeking line manager support to address them

Location: We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at conference – you get the flexibility and support to work from home or remotely.

The successful candidate will be able to utilise our balanced working model. We ask that candidates live within a commutable distance of our office in Milton Park to ensure that as a balanced worker they can make it to our office locations to collaborate as required. There is an expectation for a minimum of 3 days per week in-person time.

What we offer in return:

• An excellent work/life balance with a fantastic, flexible working culture
• 25 days annual leave per year plus a day off for your birthday
• 3 additional discretionary days off during the holiday season at the end of the year
• 4 paid volunteering days each year
• Company funded single cover private medical insurance
• Employee assistance programme – offering 24/7 well-being support
• Share Match – Plan that matches every share purchased with two free shares
• Pension scheme
• Life assurance, plus optical and medical care

If you’re excited about working with Taylor & Francis to foster human progress through knowledge, we are at our best and most successful when colleagues can be themselves and make a contribution regardless of their identity or background. Our goal is to empower you with the resources, incentives, and flexibility you need to enjoy success at work and to live a healthy, balanced life.

Taylor & Francis is proud to be an Equal Opportunity Employer. We believe in and value diversity of people and thought, fostering a supportive and inclusive environment where all colleagues can learn and succeed as their true selves.