Taylor & Francis, part of Informa, is seeking an experienced Associate Director of Inside Sales to lead our global renewals and retention strategy for small accounts. Based in the UK, you will drive a shift to protective subscription models, build a high‑performing team, and partner with Commercial, CS, Product and Marketing to maximise customer lifetime value.
You will manage renewals for ebooks and journals, develop proactive retention plans, monitor KPIs, coach your team, and ensure excellent
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Director, Inside Sales: Renewals & Growth Leader employer: Informa Group Plc.
Informa is an exceptional employer that prioritises a flexible working culture, allowing employees to balance their professional and personal lives effectively. With a commitment to employee growth, the role of Commercial Analyst - Acquisitions offers opportunities to develop expertise in commercial analysis and gain exposure to senior leadership, all within a supportive and inclusive environment located in the vibrant area of Blackfriars, London. The company also provides generous benefits, including 25 days of annual leave, private medical insurance, and a strong emphasis on diversity and well-being.
