Account Development Lead, LIONS Advisory

Informa Festivals marks an exciting new chapter in B2B events, bringing some of the world’s most influential creative, technology and business festivals together. We’re combining prestigious events like Cannes Lions, Black Hat, Money20/20, GDC, and London Tech Week with cutting‑edge marketing intelligence platforms and advisory services to deliver unmissable experiences and insights. Our festival‑led approach reimagines traditional B2B events, creating powerful, immersive experiences that drive innovation and industry advancement.

LIONS Advisory is the consulting arm of the LIONS business. LIONS operates across four key pillars – Events, Intelligence, Advisory and Learning. Our collective goal at LIONS is to help businesses harness creative effectiveness for growth, and our activities encompass world‑renowned expertise and platforms: the Cannes Lions International Festival of Creativity, WARC, Contagious and Effie Worldwide. The ambition of the LIONS Advisory team is simple: to be the world’s best creative Advisory service for marketers, fuelling cultures of creative effectiveness that deliver business growth.

This role is based in our 5 Howick Place office. We are seeking a dynamic and relationship-focused Account Development Lead to join our team, working with some of our highest value clients. This role is pivotal in nurturing long‑term partnerships that span multiple years as clients embark on their creative transformation journeys.

As Account Development Lead, you will be responsible for both servicing our most strategic accounts and proactively driving growth through intelligent relationship development and service expansion. You will serve as the primary relationship steward for a handful of key and high‑value clients, ensuring exceptional service delivery while identifying opportunities to deepen our partnership and expand our impact on their business. This role requires someone who combines commercial acumen with genuine passion for client success and creative effectiveness.

• Client Relationship Management & Growth

• Own and nurture relationships with key stakeholders across assigned high‑value client portfolio
• Develop deep understanding of client business challenges, objectives, and creative transformation needs
• Proactively identify and pursue intelligent opportunities to expand services and drive account growth
• Serve as primary point of contact for strategic discussions and long‑term partnership planning
• Build trusted advisor relationships that position LIONS Advisory as an essential strategic partner

• Meet or exceed annual revenue targets through strategic account development and expansion
• Maintain accurate and continuous commercial forecasting across client portfolio
• Drive upselling and cross‑selling opportunities through deep client insight and needs analysis
• Develop and execute account growth strategies aligned with client transformation journeys
• Ensure optimal revenue recognition and contract renewal rates across managed accounts

• Oversee delivery excellence for major ongoing client engagements and agreements
• Collaborate with LIONS Advisory delivery teams to ensure adherence to timelines and project scopes
• Manage client expectations and communications throughout service delivery lifecycle
• Coordinate cross‑functional resources to deliver seamless client experiences
• Resolve escalations and challenges proactively to maintain client satisfaction
• Proactively identify and mitigate risks to client repeat revenue and long‑term partnerships
• Develop and execute retention strategies to increase likelihood of continued engagement
• Monitor client health indicators and implement intervention strategies when needed
• Create contingency plans for at‑risk accounts and execute recovery initiatives
• Ensure consistent value demonstration to justify continued investment in our services

• Utilize CRM systems to maintain accurate and timely client relationship data
• Collaborate with Intelligence, Partnerships, Learning and other teams to create seamless client experiences
• Contribute to proposal development and RFP responses for existing and prospective clients
• Support contract negotiations and manage terms and conditions discussions
• Provide market intelligence and client feedback to inform product development

• Client‑Centric Mindset: Genuine passion for client success and exceeding expectations
• Strategic Thinking: Ability to see long‑term partnership opportunities and creative transformation potential
• Resilient & Adaptable: Thrives in dynamic environment with ability to manage varied workload and competing priorities
• Collaborative Spirit: Natural team player who contributes to both individual and collective success
• Curious & Energetic: Continuous learner with “can‑do” attitude and drive to achieve ambitious targets
• Cultural Intelligence: Comfortable working across different cultures and business environments
• Results‑Oriented: Determined and persistent in pursuing growth opportunities and client outcomes
• Integrity & Trust: Builds credible relationships through consistent delivery and transparent communication

We believe that great things happen when people connect face‑to‑face. That’s why we work in‑person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely. We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone.

Our benefits include:

• Great community: a welcoming culture with in‑person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on‑demand access to thousands of courses on LinkedIn Learning.
• Time out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• A flexible range of personal benefits to choose from, plus company funded private medical cover
• A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares
• Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more
• Recognition for great work, with global awards and kudos programmes
• As an international company, the chance to collaborate with teams around the world

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence.

At Informa, you’ll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law.