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- Tasks: Enhance customer satisfaction and resolve queries in a dynamic environment.
- Company: Leading academic publishing company with a supportive culture.
- Benefits: 25 days annual leave, flexible working, and career development opportunities.
- Why this job: Join a leadership track and make a real difference in customer service.
- Qualifications: Strong background in customer service and CRM experience required.
- Other info: Hybrid working model with on-site presence three times a week.
The predicted salary is between 30000 - 42000 £ per year.
A leading academic publishing company in Abingdon seeks a Customer Service Specialist to enhance customer satisfaction and resolve queries efficiently. This role offers a development opportunity in a supportive environment, requiring excellent communication and problem-solving skills. Candidates should have a strong background in customer service and experience with CRM systems.
The position includes a range of benefits such as 25 days of annual leave and flexible working. A hybrid working model requires on-site presence three times a week.
Hybrid Customer Service Specialist — Leadership Track in Abingdon employer: Informa Group Plc.
Contact Detail:
Informa Group Plc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Customer Service Specialist — Leadership Track in Abingdon
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle tricky situations and be ready to showcase your problem-solving skills.
✨Tip Number 3
Show off your CRM experience! Be ready to discuss specific systems you've used and how they helped improve customer satisfaction in your previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we love seeing candidates who take that extra step.
We think you need these skills to ace Hybrid Customer Service Specialist — Leadership Track in Abingdon
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've made customers happy and resolved their queries in the past. Use specific examples to demonstrate your problem-solving skills!
Tailor Your Application: Don’t just send a generic application! We love it when candidates tailor their CVs and cover letters to match the job description. Mention your familiarity with CRM systems and how you can enhance customer satisfaction.
Keep It Clear and Concise: When writing your application, clarity is key! We appreciate well-structured and concise information that gets straight to the point. Avoid jargon and make it easy for us to see why you’re a great fit.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Informa Group Plc.
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills and experiences. Be ready to share specific examples of how you've handled difficult situations or resolved customer queries in the past. This will show that you have the practical knowledge they’re looking for.
✨Familiarise Yourself with CRM Systems
Since the role requires experience with CRM systems, do a bit of research on the most common ones used in the industry. If you’ve used any specific systems before, be prepared to discuss how you utilised them to enhance customer satisfaction.
✨Show Off Your Communication Skills
This position values excellent communication, so practice articulating your thoughts clearly and confidently. You might want to prepare for common interview questions by rehearsing your answers out loud, focusing on clarity and conciseness.
✨Embrace the Hybrid Model
Understand the hybrid working model and be ready to discuss how you can balance on-site and remote work effectively. Highlight your adaptability and any previous experience you have with flexible working arrangements to demonstrate you’re a good fit for their environment.