Sales Account Manager

The Partnering & Investment in Life Sciences team is part of Informa Connect - a global business which delivers world-class live events and outstanding digital content to markets across more than 60 countries. Our overriding mission is to help collaborations get started across the life science value chain. Our range of conferences has grown to become the largest and most productive conference platform in the industry. Each one of our landmark events held in key life science markets around the world is powered by our state-of-the-art partnering software, partneringONE®, that enables delegates to efficiently identify and engage with new opportunities via one-to-one meetings. Our events are delivered in person as well as digitally.

We are seeking a confident, focused, and business-driven person who enjoys cultivating client relationships in a diverse customer base. This includes working with our existing client base as well as answering initial inquiries coming through our website and inbox. You will also be responsible for the entire commercial engagement from proposal development, negotiation, to closing in exhibit and sponsorship sales, especially for our flagship events BIO-Europe and BIO-Europe Spring. There will be additional opportunities to cross-sell across the rest of the portfolio. The main focus will be on account management of an existing group of clients, including rebook, upsell, and cross-sell. The aim is to build and maintain strong, long-lasting customer relationships.

Your strengths include building and executing new business development strategies to grow and expand new and existing customers. You will also cooperate with other teams such as customer services, operations, and marketing to ensure our customers will get a high ROI out of our products and services and become faithful clients. You’ll need to be organised, extremely proactive, adaptable, professional, and personable, and you’ll need to relish a demanding fast-moving environment and opportunities to work outside your comfort zone and learn new skills. Most of all, you’ll need to be an exceptional team player – always willing to go the extra mile to ensure a task gets done. The business is growing rapidly, and hence you will grow with it, providing a terrific opportunity for personal and professional development.

Key Responsibilities

• Manage incoming leads, answer customer's questions via e-mail and phone.
• Actively maintain sales pipeline opportunity stages.
• Keep up-to-date records of activities, opportunities, and accounts in our CRM systems.
• Research and understand customer needs and translate these into an individual offer of our sponsor and exhibitor products and services to meet customers’ objectives.
• Work with other Account Managers to help drive team goal achievement.
• Escalate as needed to ensure service delivery flows according to schedule; identify, own, and handle any issues that arise.
• Collaborate with other team members to identify areas of improvement and to identify and grow opportunities.
• Monitor and execute the rebooking process for future events.
• Assist in marketing activities, such as content of SPEX home page and social selling initiatives.
• Participate in events to promote the portfolio.

Event Support and Other (20%)

• Steer the fulfilment of sponsor and exhibitor services at live and virtual events to ensure all elements of the client’s package are fulfilled according to their contracts.
• Write and proofread templates relating to sponsor and exhibitor sales and delivery, in collaboration with team members.
• Coordinate with marketing on the delivery of our data and analytics tool for customers.
• Attend trainings as required.
• Attend conferences (Informa and competitor events).
• Handle other duties as assigned.

Qualifications

• Experience in sales or customer management (minimum of 18 months).
• Comfortable with face-to-face selling.
• Comfortable in an international environment.
• A high level of spoken and written English is essential.
• Strong self-organisation skills and able to multitask.
• Excellent interpersonal and communication skills.
• Highly creative and detail-driven.
• Ability to handle a diverse client base as well as a customer-centric outlook.
• Desire to think creatively, innovate, and shape a product around customer needs.
• Proactive, adaptable, and happy working in a fast-paced environment.
• Knowledge of social media platforms.
• Enthusiasm and a collaborative mindset.
• Proficient in Microsoft Office.

Benefits

• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day, and active diversity and inclusion networks.
• Broader impact: take up to four days per year to volunteer, with charity match funding available too.
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms, and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves.
• Time out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year.
• A flexible range of personal benefits to choose from, plus company-funded private medical cover.
• A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares.
• Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps, and more.
• Recognition for great work, with global awards and kudos programmes.
• As an international company, the chance to collaborate with teams around the world.

Additional Information

We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely.

Equal Opportunities

At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information. If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and/or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence.

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