Sales Coordinator (Open Access) in Abingdon

We have an exciting opportunity for a highly organised Sales Coordinator to join our successful Open Access team. This is an opportunity to learn and grow within a dynamic sales team by working collaboratively with internal stakeholders to help the implementation of Open Access agreements, including transformative agreements. The ideal candidate will have excellent communication skills, strong data gathering and analysis skills with a good eye for detail and a passion for connecting with customers to help develop collaborative partnerships.

What you will be doing:

• Gathering customer data from a range of internal systems including publication data to generate reports for customers and sales to assist with analysis and account management processes.
• Support all aspects of the sales team including assisting in proposals, management reports, updates to internal trafficking documents and data entry for sales/CRM database.
• Supporting the set up and launch of global Open Access agreements.
• Work with the internal commercial sales team to help meet divisional revenue objectives.
• Responding to customer queries via Salesforce: troubleshoot situations as needed.
• Manage customer workflows including investigating and implementing process improvements.
• Provide training to internal stakeholders.
• Provide external video training on a customer facing platform.
• Understanding service needs of customers (internal and external).
• Conduct business user testing across a range of internal and external platforms.
• Assist with librarian and author support customer service.

Qualifications:

• A competent user of Microsoft Office must have strong Excel skills.
• Experience with CRM systems – Salesforce an advantage.
• Can work to deadlines effectively and able to multitask.
• Understanding of Open Access publishing.
• Must be confident training and coaching others.
• An analytical mindset.
• Confident working under your own initiative and prioritising your time.
• Strong organizational and project management skills, ability to multi-task and prioritise work.
• Demonstrate initiative and be self-starting.
• Able to work as an individual or as part of a team.
• Excellent written and verbal skills.
• A customer focused mindset.

Location & Working Arrangements:

We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at conference – you get the flexibility and support to work from home or remotely. The successful candidate will be able to utilise our balanced working model. We ask that candidates live within a commutable distance of our office in Milton Park to ensure that as a balanced worker they can make it to our office locations to collaborate as required. There is an expectation for a minimum of 3 days per week in-person time. Our Milton Park office will be relocating to Oxford city centre in late 2027 / early 2028, offering an exciting new workplace in the heart of the city. You must have the right to live and work in the UK.

Benefits:

• An excellent work/life balance with a fantastic, flexible working culture and hybrid working (2 days per week from home).
• 25 days annual leave per year plus an extra day off for your birthday.
• 3 additional discretionary days off during the holiday season at the end of the year.
• 4 paid volunteering days each year.
• Company funded single cover private medical insurance.
• Employee assistance programme – offering 24/7 well-being support.
• Share Match – Plan that matches every share purchased with two free shares.
• Life assurance, plus optical and medical care.

Training and Professional Development:

We’re passionate about ensuring you have all the tools and resources at your fingertips to reach your short and long-term career goals. We’ll support you in your journey by working together on your own bespoke Taylor & Francis Development Plan, ensuring you have the resources, tools, support, and coaching that will get you where you want to be.

Equal Opportunity Employer:

Taylor & Francis is proud to be an Equal Opportunity Employer. We believe in and value diversity of people and thought, fostering a supportive and inclusive environment where all colleagues can learn and succeed as their true selves. Taylor & Francis recruits, develops, and retains colleagues without regard to any protected personal characteristics or other non-merit based factor. If you have a disability, or face another barrier, and would like to request an adjustment to assist your participation in the hiring process and/or in the advertised position, please contact recruitment@tandf.co.uk. Your request will be dealt with in the strictest confidence. We believe strongly the role may also be available on a flexible working or part time basis – please ask the Talent Acquisition team for more information.