At a Glance
- Tasks: Manage customer queries and ensure satisfaction through effective issue resolution.
- Company: Informa Group Limited, a dynamic company based in Abingdon, UK.
- Benefits: Flexible working culture, 25 days annual leave, and additional perks.
- Other info: Great opportunity for career growth in a hybrid work environment.
- Why this job: Join a supportive team and make a real difference in customer experiences.
- Qualifications: Prior customer service experience and familiarity with CRM systems required.
The predicted salary is between 25000 - 32000 £ per year.
Informa Group Limited is looking for a dedicated Customer Service Representative based in Abingdon, UK. This full-time hybrid role involves managing customer queries across multiple platforms, processing orders, and ensuring customer satisfaction through effective resolution of issues.
The ideal candidate will have prior customer service experience, be familiar with KPI/SLA management, and possess strong knowledge of Microsoft Office and CRM systems like Salesforce.
The position offers a flexible working culture, 25 days annual leave, and additional benefits.
Hybrid Customer Service Pro | First-Time Resolution in Abingdon employer: Informa Group Limited
Informa Group Limited is an excellent employer that prioritises employee well-being and professional growth, offering a flexible working culture that supports a healthy work-life balance. With 25 days of annual leave and a commitment to fostering a collaborative environment, employees are encouraged to develop their skills and advance their careers while enjoying the vibrant community of Abingdon, UK.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Customer Service Pro | First-Time Resolution in Abingdon
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Informa Group Limited on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you’d handle tricky situations and be ready to share your experiences. We want to show them we’re the best fit!
✨Tip Number 3
Show off our tech skills! Brush up on Microsoft Office and CRM systems like Salesforce. Being able to talk confidently about these tools will definitely impress the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep track of our application status easily!
We think you need these skills to ace Hybrid Customer Service Pro | First-Time Resolution in Abingdon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and familiarity with CRM systems like Salesforce. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've effectively resolved customer issues in the past. We love candidates who can demonstrate their ability to think on their feet and deliver first-time resolutions!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Informa Group Limited
✨Know Your Customer Service Basics
Brush up on your customer service principles and be ready to discuss your previous experiences. Think about specific examples where you resolved issues effectively, as this will show your ability to handle queries and ensure customer satisfaction.
✨Familiarise Yourself with KPIs and SLAs
Since the role involves KPI/SLA management, make sure you understand what these terms mean and how they apply to customer service. Be prepared to talk about how you've met or exceeded these metrics in past roles.
✨Show Off Your Tech Skills
Get comfortable with Microsoft Office and CRM systems like Salesforce. You might be asked about your experience with these tools, so think of examples where you used them to improve efficiency or customer interactions.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company culture, team dynamics, or how success is measured in this role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
