Account Development Manager in London

Informa Festivals marks an exciting new chapter in B2B events, bringing some of the world's most influential creative, technology and business festivals together. We’re combining prestigious events like Cannes Lions, Black Hat, Money20/20, GDC, and London Tech Week with cutting-edge marketing intelligence platforms and advisory services to deliver unmissable experiences and insights.

Our festival-led approach reimagines traditional B2B events, creating powerful, immersive experiences that drive innovation and industry advancement. Building on decades of expertise and powered by Informa's international reach, we're shaping the next generation of business festivals.

The Account Development Manager will take responsibility for retaining and growing revenue from a defined group of clients. You will work closely with the Head of Account Development EMEA to forecast this revenue accurately. This role requires a proactive, organised, and client-focused professional who thrives in a KPI-driven environment and can effectively collaborate across teams.

• Meet/exceed annual value and volume renewal rate targets for our volume portfolio.
• Accurate and continuous forecasting of these renewal conversation outcomes throughout their lifetime as clients.
• Create an annual business plan to identify risk & growth opportunities as well as forecast & plan for over achievement of targets.
• Maintain a strong relationship with key stakeholders to understand their challenges and pinpoint where the service adds value for their business.
• Onboard and train new clients on the Lions Intelligence service platforms.
• Work to understand reasons behind non-renewal and implement win back strategy.
• Ensure your knowledge of our products is constantly developing & increasing to further assist our client base.

• Have strong organisation skills.
• Be aware and comfortable working to KPIs & targets.
• Enjoy highlighting areas of improvement to enhance operational efficiency.
• Be knowledgeable about Lions Intelligence content & all systems.
• Be a strong team player.

• Track record in building relationships in person, online and via telephone.
• Revenue responsibility in a previous role preferable.
• Clear, concise communication skills.
• Extremely customer service oriented, passionate about exceeding expectations.
• Ability to work on own initiative and manage a varied workload according to formal and natural deadlines.
• Evidence of a drive and determination to hit targets.
• Knowledge of Salesforce CRM system is preferable, but not mandatory.
• Energetic, curious, can do attitude.

We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely.

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Our benefits include:

• Great community: a welcoming culture with in-person and online social events.
• Broader impact: take up to four days per year to volunteer, with charity match funding available too.
• Career opportunity: the opportunity to develop your career with bespoke training and learning.
• Time out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day.
• A flexible range of personal benefits to choose from, plus company funded private medical cover.
• A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares.
• Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more.
• Recognition for great work, with global awards and kudos programmes.
• The chance to collaborate with teams around the world.

As an international company, we champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence.

At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer.