Sales Operations Specialist

The primary responsibilities include identifying information and process improvements that drive growth, ensuring accurate reporting within Salesforce, coordinating with multiple stakeholders for executing events, and contributing to standardising best practices across brands. This role involves working within a team that oversees the full Rebook process and requires collaboration with various departments.

Events Set-Up & Rebook

• Facilitate the pricing calculator and price book process – work with Sales and Delivery to ensure accurate and timely completion of price books with pricing calculator price adhered to
• Create event & update price book within CRM (Salesforce.com)
• Create Salesforce campaigns and maintain campaign information, including sales targets
• Generate Rebook opportunities & assist in creating client‑specific contracts
• Organise the onsite Sales Office in coordination with the operations team
• Attend key events onsite to support rebook meetings and track onsite sales
• Monitor and expedite contracts received from sales managers
• Assist in managing product inventories, both floorplan and digital
• Work with finance to ensure proper item codes and categorisation within SAP

Ongoing

• Attend team meetings as required
• Analyse SF – creation of dashboard to visualise flow of deals and active interest in event performance vs target, with insight on retention, YOY business, new business rates and yield
• Support setup and onboarding of new platforms
• Research internal inquiries between billing and sales teams to improve client invoicing process
• Liaise with other departments (Marketing, Finance, Production, Delivery, etc.) to ensure alignment with the sales org and vice versa
• Assist with debt collection by tracking current quarterly debt and payment status
• Update customer records as needed
• Assist Sales & Marketing with changes to sales collateral and brochures, including floorplan
• Help manage the sales team’s presence at external meetings, including booths, publication distribution, and overall visibility
• Utilise data collected from events/products to identify leads for future events/products, supporting the sales team

Qualifications

• A bachelor’s degree is preferred
• Proficient in using MS Office applications (Word, Excel, PowerPoint, Teams)
• Exceptionally well‑organised with acute attention to detail, capable of thriving in a deadline‑driven environment
• A collaborative team player, fueled by a "can‑do" attitude, and enthusiastic about learning and advancing within the Informa organisation
• Experience with sales tools such as Salesforce is a plus
• In‑depth knowledge of sales performance metrics and KPIs is a plus
• Some travel required

Benefits

• Great community: a welcoming culture with in‑person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
• Broader impact: take up to four days per year to volunteer, with charity match funding available
• Career opportunity: develop your career with bespoke training and learning, mentoring platforms and on‑demand access to thousands of courses on LinkedIn Learning; internal job moves are encouraged and supported
• Time out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from anywhere for up to four weeks a year
• A flexible range of personal benefits to choose from, plus company‑funded private medical cover
• A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares
• Strong well‑being support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more
• Recognition for great work, with global awards and kudos programmes
• As an international company, the chance to collaborate with teams around the world

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence.

At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law.