Senior Sales Operations Specialist in London

Company DescriptionAt Informa TechTarget, we believe that technology innovation is key to driving positive change in our society. We believe that digital inclusion underpins progress. And we believe that diversity in tech is central to a thriving industry. Our aim is to inspire the global technology community to build a better world by informing, educating and connecting them through world-class research, training, events, and media. We sit at the heart of the tech community with specialisms in emerging tech/AI, enterprise IT, cyber security, service providers/NextG, critical communications, media & entertainment and marketing technology. Leveraging over 100 trusted brands, we offer an unrivalled global networking community and platform for technologists and innovators to be inspired and reach their full potential. (Join us and reach yours!) Job DescriptionThis role is based in our 240 Blackfriars office.Position OverviewThis senior role leads and optimizes the post-sale, order to cash process for the Omdia business while providing strategic oversight and mentorship. This position ensures accurate sales contracts, successful handover to downstream delivery teams, and drives process improvements across the sales operations function. The Senior Sales Operations Specialist serves as a subject matter expert and works closely with leadership to enhance operational efficiency and customer experience.Areas of Responsibility & AccountabilityStrategic LeadershipLeads and oversees the sales order approval process across multiple business areas and complex deal structuresDevelops and implements business rules and authority frameworks to ensure compliance and efficiencyDrives strategic initiatives to optimize the order-to-cash process and reduce cycle timesMentors and guides junior Sales Operations Specialists and cross-functional team membersProcess ManagementOnboarding new sales team members, including Salesforce and sales prospecting tools.Training the sales team on Salesforce functionalities and sales prospecting tools.Conducting UAT testing (as part of both Sales Ops and Sales Enablement).Triaging and resolving inbound queries in a timely manner from users relating to enablement, such as training and knowledge improvement, general ‘how to’ questions and scoping out enhancement requests to be able to act as the bridge between the users and technical teams.Advanced Order Management & Quality AssuranceManages complex sales orders including multi-year contracts, enterprise deals, and custom arrangementsEstablishes quality control standards and ensures adherence to data standards across all order typesLeads escalation resolution for complex compliance and contractual issuesEnsures seamless SAP integration and troubleshoots system-related challengesCross-functional Collaboration & LeadershipPartners with senior stakeholders across sales, finance, and delivery teams to resolve complex issuesLeads process improvement initiatives and identifies opportunities for automation and efficiency gainsProvides strategic support to sales leadership on operational matters and deal structuringDrives change management for new processes, systems, and business rule implementationsPerformance Monitoring & ReportingDevelops and maintains advanced reporting and analytics for sales operations metricsMonitors end-to-end order lifecycle and implements proactive measures to prevent delaysEstablishes KPIs and SLAs for order processing and customer experience standardsProvides strategic insights to leadership on operational performance and improvement opportunitiesKnowledge ManagementCreates and maintains comprehensive process documentation and training materialsLeads knowledge sharing sessions and ensures consistent application of standards across teamsServes as escalation point for complex operational challenges and customer issuesQualificationsExperience & Qualifications5+ years of demonstrable experience in sales operations, with at least 2 years in a senior or lead capacityProven track record in managing complex order-to-cash processes in a B2B environmentExperience leading process improvement initiatives and driving operational excellenceStrong background in quality control environments with focus on data accuracy and deliveryLeadership experience including mentoring, training, and cross-functional collaborationBachelor's degree in Business, Finance, Operations, or related field preferredKnowledge & SkillsTechnical ExpertiseAdvanced Salesforce.com administration and configuration capabilitiesExpert-level Excel skills including advanced formulas, pivot tables, and data analysisStrong SAP knowledge and experience with ERP system integrationsProficiency in business intelligence tools and reporting platformsUnderstanding of financial systems and billing/invoicing processesLeadership & Strategic SkillsProcess improvement and optimization expertise with proven resultsStrong project management capabilities with ability to lead multiple complex initiativesAdvanced problem-solving skills and ability to handle escalated issuesChange management experience and ability to drive adoption of new processesStrategic thinking with ability to identify and implement operational improvementsCommunication & Interpersonal SkillsExceptional communication skills with ability to present to senior leadershipStrong mentoring and coaching abilities for team developmentExcellent stakeholder management across multiple departments and levelsCustomer-focused mindset with commitment to exceptional service deliveryCollaborative leadership style with ability to influence without direct authorityPreferred QualificationsExperience in technology or data/intelligence industrySalesforce certifications (Administrator, Advanced Administrator, or Sales Cloud)Project management certification (PMP, Agile, etc.)Experience with subscription-based business modelsKnowledge of contract management and legal compliance requirementsThis senior role offers the opportunity to make a significant strategic impact on our sales operations while developing and leading a high-performing team in a dynamic, growth-oriented environment.Additional InformationWe believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely.TechTarget, Inc., doing business as Informa TechTarget, including its subsidiaries is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. Informa TechTarget complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable federal, state or local law.Our benefits include:Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networksBroader impact: take up to four days per year to volunteer, with charity match funding available tooCareer opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job movesTime out: annual leave, birthday leave and the chance to work from (almost!) anywhere for up to four weeks a yearA flexible range of personal benefits to choose from, plus company funded private medical coverA ShareMatch scheme that allows you to become an Informa shareholder with free matching sharesStrong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and moreRecognition for great work, with global awards and kudos programmesAs an international company, the chance to collaborate with teams around the worldSummaryType: Full-timeFunction: ResearchExperience level: Mid-Senior LevelIndustry: Information Services