Associate Delegate Relations Manager in London

We’re part of Informa, a FTSE 100 member recognised as one of Britain's Most Admired Companies, with trusted brands in specialist markets across 30+ countries. Our purpose is to connect our customers to information and people that help them know more, do more and be more. We run around 800 events each year, create digital platforms based on engaging news and information content, and operate professional development programmes for individuals and businesses.

This role is based in our 240 Blackfriars office. £42,000 OTE - Uncapped, Base salary £30,000 (London Living Wage).

If you are driven by results and are ready to take on the challenge of managing delegate relationships in a growing global business, we want to hear from you! Are you passionate about sales and looking for a role with global impact? Join Informa Connect as an Associate Delegate Relations Manager (ADRM) and play a key part in delivering world-class events, conferences, and training solutions across a range of industries including Finance, Pharma, Maritime, Marketing, Legal, and Tax.

In this exciting role, you will sell delegate places on our extensive portfolio of global events, both in-person and digital. These include large-scale conferences, exhibitions, trade shows, training seminars, and hybrid events, allowing you to engage with clients across the world. You will advise customers on the most suitable options from our diverse range of products, ensuring their needs are met and identifying opportunities to cross-sell for future business growth.

Key Responsibilities:

• You will be generating revenue by selling delegate places for large-scale events, conferences, and training courses.
• You will be identifying cross-selling opportunities within our portfolio, offering clients tailored solutions in various sectors.
• You will be supporting the sales efforts by ensuring timely revenue collection and following up on leads.
• This is a telesales position so dialling and calling clients is key! You will be set KPI's and call rate targets by the Head of Sales and Global Revenue Director. Approx this will be 100 dials per day.
• You will be collaborating closely with Informa Connect's production, sales, and marketing teams to ensure sales activities align with wider business goals.

As this position involves selling to international clients, working hours at times will vary:

• UK - 8AM - 4.30PM
• US - 12PM - 8PM East Coast or 2PM - 10PM West Coast
• APAC - 4AM - 12PM

Qualifications

What We Offer:

• Full and extensive training into the world of events and sales.
• Opportunities for global travel on occasions to attend and support our events.
• A dynamic, hybrid working environment from our Blackfriars Offices.
• The chance to work with a collaborative team in an international company.

Who We’re Looking For:

• A proactive, resourceful individual with exceptional organisational skills.
• Strong communication skills with a customer-focused approach.
• Someone who is comfortable cold calling as this is a telephone-based position.
• Someone comfortable working in a fast-paced sales environment, with the ability to identify and act on cross-selling opportunities.

We believe that great things happen when people connect face-to-face. That’s why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely.

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. Our benefits include:

• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks.
• Broader impact: take up to four days per year to volunteer, with charity match funding available too.
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning.
• Time out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year.
• A flexible range of personal benefits to choose from, plus company funded private medical cover.
• A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares.
• Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more.
• Recognition for great work, with global awards and kudos programmes.
• As an international company, the chance to collaborate with teams around the world.

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer.