At a Glance
- Tasks: Lead a global customer service team and drive process improvements.
- Company: Taylor & Francis Group, part of Informa, known for its commitment to customer experience.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Join a supportive environment focused on continuous improvement.
- Why this job: Make a real difference in customer experience while leading a dynamic team.
- Qualifications: Leadership experience in customer service and skills in process optimisation.
The predicted salary is between 37800 - 46200 £ per year.
Taylor & Francis Group, part of Informa, is seeking a Customer Experience Lead on a six-month fixed-term basis. The role, based in the UK with hybrid work three days a week, reports to the Customer Service Manager and involves managing a global CS team, driving process improvements and optimising customer workflows.
The successful candidate will bring:
- Leadership experience in customer service
- A track record in continuous improvement
- The ability to analyse metrics to reduce customer effort
Customer Experience Lead — Process & CX Optimisation in Abingdon employer: Informa Connect
At Taylor & Francis, we pride ourselves on being an exceptional employer that champions a flexible working culture and prioritises work-life balance. Our Milton Park office, soon relocating to the vibrant Oxford city centre, offers a collaborative environment where diverse ideas thrive, alongside generous benefits such as 25 days of annual leave, private medical insurance, and opportunities for professional growth. Join us in fostering human progress through knowledge while enjoying a supportive and inclusive workplace that values your unique contributions.
