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- Tasks: Lead and optimize global Order to Cash processes in a dynamic environment.
- Company: Join Informa, a diverse community where your impact matters every day.
- Benefits: Enjoy a supportive culture with opportunities for growth and development.
- Why this job: Make a real difference by enhancing customer experiences and driving process improvements.
- Qualifications: Bachelor’s degree and 8 years of O2C experience required; accounting qualifications preferred.
- Other info: This role offers a chance to work with global teams and cutting-edge technologies.
The predicted salary is between 43200 - 72000 £ per year.
Global Process Owner – Order to Cash (SAP)
- Full-time
At Informa, no two days and no two people are the same, and you’ll find the freedom, opportunity and support of a fantastic community to make a real impact.
As the Order to Cash (O2C) Global Process Owner (GPO) for SAP , reporting to the Head of Business Process Excellence, you will play a critical role in managing and optimizing end-to-end O2C processes. Your primary focus will be on designing and implementing standardized global processes, ensuring compliance with industry standards, and driving continuous improvement initiatives.
Key Accountabilities & Responsibilities:
- Define, implement, maintain and manage the global O2C process, ensuring standardisation and simplification of processes.
- Work with the Delivery team to embed process enhancements while working to transform O2C processes ensuring alignment to process standards and policies.
- Identify opportunities for process improvements, streamline workflows, and implement best practices to drive standardisation, simplification efficiency and effectiveness.
- Work closely with key stakeholders including the delivery teams, finance, IT, sales, and customer service departments to align processes and ensure seamless integration.
- Review and enhance key performance indicators (KPIs) and metrics to monitor process performance, analyse data, and report on the effectiveness of the O2C process.
- Lead change management efforts to ensure smooth adoption of process changes and new technologies within the organization.
- Ensure O2C processes comply with relevant regulations, standards, and internal policies. Mitigate risks and issues identified by the GPO, Delivery Teams, RACM reviews and Audits associated with the O2C cycle.
- Collaborate with IT to implement and optimize O2C systems and tools, ensuring they support the global process requirements.
- Develop and deliver training programmes to ensure key teams and stakeholders understand and adhere to the global O2C processes.
- Focus on enhancing the customer experience by ensuring timely and accurate order processing, billing, and collections.
- Lead and participate in O2C-related projects, ensuring timely and successful project delivery in collaboration with the GBS PMO.
Minimum Requirements:
- Bachelor’s degree in a related field.
- Ideally a qualified accountant (e.g., ACA, CIMA etc)
- At least 8 years experience in O2C.
- Extensive experience in Order to Cash processes, preferably in a global or multinational environment.
- Proven track record of process optimization and continuous improvement.
- Strong analytical skills with the ability to interpret complex data and make data-driven decisions.
- Excellent communication and interpersonal skills.
- Proficiency in O2C-related software and ERP systems (e.g., SAP).
This posting will automatically expire on 12/23.
At Informa, you’ll find inclusive experiences and environments where all perspectives and backgrounds are welcomed.
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Global Process Owner - Order to Cash (SAP) employer: Informa Connect Limited
Contact Detail:
Informa Connect Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Process Owner - Order to Cash (SAP)
✨Tip Number 1
Familiarize yourself with the latest trends and best practices in Order to Cash processes, especially within SAP. This knowledge will not only help you understand the role better but also demonstrate your commitment to continuous improvement during discussions.
✨Tip Number 2
Network with professionals in the O2C field, particularly those who have experience with global processes. Engaging with industry peers can provide valuable insights and potentially lead to referrals that could enhance your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully optimized O2C processes in previous roles. Highlighting measurable outcomes from your past experiences will showcase your ability to drive efficiency and effectiveness.
✨Tip Number 4
Understand Informa's business model and how the O2C process fits into their overall strategy. Tailoring your conversation to align with their goals will show that you're not just interested in the position, but also in contributing to the company's success.
We think you need these skills to ace Global Process Owner - Order to Cash (SAP)
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Global Process Owner - Order to Cash (SAP) position. Understand the key responsibilities and requirements, and think about how your experience aligns with them.
Tailor Your CV: Customize your CV to highlight relevant experience in Order to Cash processes, process optimization, and any specific software or ERP systems you have worked with, especially SAP. Use keywords from the job description to make your application stand out.
Craft a Compelling Cover Letter: Write a cover letter that not only summarizes your qualifications but also demonstrates your understanding of the O2C processes and your vision for optimizing them. Mention specific examples of past successes in similar roles.
Highlight Soft Skills: In your application, emphasize your communication and interpersonal skills, as these are crucial for collaborating with various stakeholders. Provide examples of how you've successfully led change management efforts or training programs in the past.
How to prepare for a job interview at Informa Connect Limited
✨Understand the O2C Process
Make sure you have a solid grasp of the Order to Cash process. Be prepared to discuss your experience with each stage, from order management to billing and collections. Highlight any specific improvements you've implemented in previous roles.
✨Showcase Your Analytical Skills
Since strong analytical skills are crucial for this role, come ready to share examples of how you've used data to drive decisions. Discuss any KPIs you've developed or monitored and how they impacted process performance.
✨Emphasize Collaboration
This position requires working closely with various departments. Prepare to talk about your experience collaborating with finance, IT, sales, and customer service teams. Share specific examples of how you aligned processes across these functions.
✨Prepare for Change Management Questions
As a Global Process Owner, you'll lead change management efforts. Be ready to discuss your approach to managing change, including how you've successfully implemented new processes or technologies in the past.
