GBS Solution and Process Architect

At Informa, no two days and no two people are the same, and you’ll find the freedom, opportunity and support of a fantastic community to make a real impact.

We’re an international business that connects specialists with knowledge, helping them to learn more, know more and do more through live and on demand events, digital and data-driven services and academic research.

We are home to over 10,000 colleagues across 30 countries and are a member of the UK’s FTSE 100 group of leading public companies.

In Global Support, we provide expert guidance and hands-on support to the Informa Group and Informa’s many business teams. Across tech, finance, legal, corporate development, HR, communications, operations and many other areas, we work collaboratively and flexibly to help our brands serve their customers and help the company succeed.

Job Description

Reporting to the GBS Head of Process and Service Architecture, your main responsibility will be to design, develop, and introduce new GBS services effectively. Initially, you will focus on developing new Order-to-Cash (O2C) functionality, including CRM integration and online payment systems, supporting the proactive design of centralized O2C capabilities, and forming part of broader service and platform architecture investments. Eventually, the scope can expand to other process areas like Procure-to-Pay (P2P) and Record-to-Report (R2R).

You will own the solution design and delivery while ensuring alignment with evolving GBS global standards. This involves coordinating with IT on upstream tools, such as order management, to ensure a seamless customer experience while minimizing manual interventions. You will ensure that key considerations such as controls, legal entity structuring, accounting, and tax compliance are incorporated into process and tool designs. Additionally, the role involves managing GBS and business stakeholders and updating process scorecards and metrics to flag potential issues early.

This is a collaboration role and will work closely with the Technology Services and Support (TSS) function to build equivalent strength in GBS solution design, service architecture, and control frameworks, crucial to delivering new O2C platforms and services.

Key Accountabilities & Responsibilities:

• Representing GBS in all aspects of Solution and Service design, working closely with TSS, GBS colleagues (especially GPOs), group functions and divisions. This will include service definition, solution pathways, design, approve, build as well as ensuring controls are designed where required.
• Support integrations of new businesses as GBS supports business acquisitions and divestments with the role providing support to the various project teams on specific process and service related areas.
• Provide support to key Business led projects as GBS needs to update processes and ways of working based on Business Projects e.g. integration of a new Order Management Tool for a Division or GBS considerations as Business projects look to set up new legal entities.
• Design and architect solutions to solve business problems in partnership with GBS, TS&S and Business Stakeholders often working as part of a cross-functional team.
• Understand the as-is process environment including understanding how this varies from overall new global process design. Support the definition of to-be process design aligning with the global standard process and completion of a fit gap analysis between as-is and to-be definitions as required.
• Definition and implementation of key process controls, dashboards and scorecards to ensure manual and automated processes are properly controlled.
• Implementation of updates or new processes across our GBS environment including management of key risks and issues.
• Ensure GBS-related costs of service development are budgeted, tracked and recharged as appropriate.
• Stay current with industry trends, technologies, and best practices.
• Ensure that all relevant company policies and control requirements are adhered to.

Qualifications

• Qualified accountant preferred.
• Good knowledge of order-to-cash processes and solutions, tax requirements, financial control principles and accounting practices.
• Experience of working across Lean Six Sigma, Agile and other project/process transformation methodologies.
• Ideally worked with both Oracle and SAP from an ERP environment including a good understanding of what good processes look like.
• Proven experience in process design, optimization and management.
• Experience with process modelling and mapping tools along with Microsoft Office Suite of applications.
• Ability to work collaboratively as part of a broad multi-functional team.

This posting will automatically expire on 12/23/2024.

Additional Information

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com.

Our benefits include:

• Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive and most of us balance time in the office with time working remotely.
• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks.
• Broader impact: take up to four days per year to volunteer, with charity match funding available too.
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves.
• Time out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year.
• A flexible range of personal benefits to choose from, plus company funded private medical cover.
• A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares.
• Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more.
• Recognition for great work, with global awards and kudos programmes.
• As an international company, the chance to collaborate with teams around the world.

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

At Informa, you’ll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.

See how Informa handles your personal data when you apply for a job here.

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