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For Companies At a Glance
- Tasks: Manage client dashboards and ensure timely delivery for events.
- Company: Join a global FTSE 100 company with a focus on innovation.
- Benefits: Enjoy flexible working, 25 days leave, and private medical cover.
- Other info: Great opportunities for career growth and professional development.
- Why this job: Be part of a dynamic team driving impactful data solutions.
- Qualifications: Strong communication skills and a knack for organisation are key.
The predicted salary is between 35000 - 42000 £ per year.
Informa is a global business, member of FTSE 100, delivering information and events. We connect customers to professional knowledge, running roughly 800 events annually and providing digital platforms. Lead Insights is the in‑house data platform that delivers leads to our event and digital sponsors and exhibitors. It is a key commercial strategy for 2025, with thousands of customer dashboards across more than 130 events. This role is based in our London office.
Primary Responsibilities
- Manage the delivery of client dashboards in a timely, efficient manner.
- Project‑manage delivery for each event following the defined process.
- Support customers and sales teams on site at events.
- Track and manage the data flow from various sources to ensure completeness, accuracy and speed.
- Collaborate with the product data team to identify issues and work with event teams on process improvements.
- Identify and execute solutions to remove obstacles and meet client expectations.
- Help drive process optimisations and make recommendations to senior stakeholders.
- Engage with customers via email and calls, and onsite at events to address inquiries.
- Create collateral and training materials, and lead training sessions for customers to maximise the commercial value of the product.
- Resolve client access or general customer‑service support issues.
- Act as the product point of contact within the business and handle discussions and questions confidently.
- Create collateral and lead training for sales and delivery teams.
- Advocate for the product to keep the business informed and enthusiastic.
- Track success through key metrics and assess the impact of process changes.
Qualifications
- Confident communicating with diverse teams, senior stakeholders and customers.
- A relationship builder who partners with colleagues worldwide.
- Highly organised and process‑driven with attention to detail.
- Strong time‑management and prioritisation skills.
- Confidence in delivering clear, valuable training sessions.
- 1‑3 years experience in product delivery, fulfilment or customer success – desirable but not essential.
- Knowledge of data operations and/or platforms a plus.
- Experience with MS Excel.
Additional Information
We support flexible working: onsite in our London office, office spaces elsewhere, or fully remote for up to four weeks a year. Benefits include 25 days annual leave (rising to 27 after two years), a birthday leave day, private medical cover, a ShareMatch scheme, wellbeing support, and various employee programmes.
Equal Opportunity
We are an Equal Opportunities Employer. We base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all those protected by law.
Reasonable Adjustments
If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process, please inform the Talent Acquisition Partner once they have been in touch.
Product Delivery Coordinator employer: Informa Connect - Global Finance
Contact Detail:
Informa Connect - Global Finance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Delivery Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Product Delivery Coordinator role.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to product delivery. We suggest doing mock interviews with friends or using online resources to boost your confidence and nail that delivery!
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your experience in managing client dashboards and project delivery. We want to see how you can bring value to the team, so don’t hold back!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Product Delivery Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Product Delivery Coordinator role. Highlight any relevant project management or customer success experience, and don’t forget to sprinkle in some keywords from the job description!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your background makes you a perfect fit. Be sure to mention your communication skills and any experience with data operations.
Showcase Your Organisational Skills: Since this role requires strong organisational abilities, give examples in your application of how you've successfully managed multiple tasks or projects. We love seeing how you prioritise and keep everything on track!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to see all the details about the role and our company culture!
How to prepare for a job interview at Informa Connect - Global Finance
✨Know the Product Inside Out
Before your interview, make sure you understand the product delivery process and the specific dashboards you'll be managing. Familiarise yourself with Informa's events and how they connect customers to professional knowledge. This will help you speak confidently about how you can contribute to their goals.
✨Showcase Your Project Management Skills
Be prepared to discuss your experience with project management, especially in delivering client dashboards. Think of examples where you've successfully managed timelines and collaborated with teams. Highlight your organisational skills and attention to detail, as these are crucial for this role.
✨Demonstrate Your Communication Prowess
Since the role involves engaging with diverse teams and customers, practice articulating your thoughts clearly. Prepare to share examples of how you've built relationships and resolved customer issues in the past. This will show that you're not just a team player but also a confident communicator.
✨Prepare for Training Scenarios
As you'll be leading training sessions, think about how you would explain complex concepts simply. Prepare a mini-training session on a relevant topic to demonstrate your ability to convey information effectively. This will showcase your confidence and capability in delivering valuable training.