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For Companies At a Glance
- Tasks: Manage client dashboards and ensure timely delivery for events.
- Company: Join a global FTSE 100 company with a vibrant culture.
- Benefits: Enjoy flexible working, 25 days leave, and private medical cover.
- Why this job: Make an impact by optimising processes and enhancing customer experiences.
- Qualifications: Strong communication skills and a knack for organisation are key.
- Other info: Great career growth opportunities in a dynamic environment.
The predicted salary is between 36000 - 60000 £ per year.
Job Overview
Informa is a global business, member of FTSE 100, delivering information and events. We connect customers to professional knowledge, running roughly 800 events annually and providing digital platforms.
Lead Insights is the in‑house data platform that delivers leads to our event and digital sponsors and exhibitors. It is a key commercial strategy for 2025, with thousands of customer dashboards across more than 130 events. This role is based in our London office.
Primary Responsibilities
- Manage the delivery of client dashboards in a timely, efficient manner.
- Project‑manage delivery for each event following the defined process.
- Support customers and sales teams on site at events.
- Track and manage the data flow from various sources to ensure completeness, accuracy and speed.
- Collaborate with the product data team to identify issues and work with event teams on process improvements.
- Identify and execute solutions to remove obstacles and meet client expectations.
- Help drive process optimisations and make recommendations to senior stakeholders.
- Engage with customers via email and calls, and onsite at events to address inquiries.
- Create collateral and training materials, and lead training sessions for customers to maximise the commercial value of the product.
- Resolve client access or general customer‑service support issues.
- Act as the product point of contact within the business and handle discussions and questions confidently.
- Create collateral and lead training for sales and delivery teams.
- Advocate for the product to keep the business informed and enthusiastic.
- Track success through key metrics and assess the impact of process changes.
Qualifications
- Confident communicating with diverse teams, senior stakeholders and customers.
- A relationship builder who partners with colleagues worldwide.
- Highly organised and process‑driven with attention to detail.
- Strong time‑management and prioritisation skills.
- Confidence in delivering clear, valuable training sessions.
- 1‑3 years experience in product delivery, fulfilment or customer success – desirable but not essential.
- Knowledge of data operations and/or platforms a plus.
- Experience with MS Excel.
Additional Information
We support flexible working: onsite in our London office, office spaces elsewhere, or fully remote for up to four weeks a year. Benefits include 25 days annual leave (rising to 27 after two years), a birthday leave day, private medical cover, a ShareMatch scheme, wellbeing support, and various employee programmes.
Equal Opportunity
We are an Equal Opportunities Employer. We base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all those protected by law.
Reasonable Adjustments
If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process, please inform the Talent Acquisition Partner once they have been in touch.
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Product Delivery Coordinator employer: Informa Connect - Global Finance
Contact Detail:
Informa Connect - Global Finance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Delivery Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. We can’t stress enough how important it is to build relationships; you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its products. We want you to be able to speak confidently about how you can contribute to their goals, especially in product delivery and customer success.
✨Tip Number 3
Practice your communication skills! Whether it’s through mock interviews or casual chats with friends, being able to articulate your thoughts clearly will help you stand out, especially when engaging with diverse teams and stakeholders.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Product Delivery Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in product delivery and customer success. We want to see how your skills align with the role of Product Delivery Coordinator, so don’t hold back on showcasing relevant achievements!
Show Off Your Communication Skills: Since this role involves engaging with diverse teams and customers, it’s crucial to demonstrate your communication prowess. Use clear and concise language in your application, and maybe even share examples of how you've successfully communicated complex ideas in the past.
Highlight Your Organisational Skills: Being highly organised is key for this position. In your application, mention any tools or methods you use to stay on top of tasks and manage projects efficiently. We love seeing candidates who can juggle multiple responsibilities with ease!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications better and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Informa!
How to prepare for a job interview at Informa Connect - Global Finance
✨Know the Product Inside Out
Before your interview, make sure you understand the product delivery process and the specific dashboards you'll be managing. Familiarise yourself with Informa's events and how they connect customers to professional knowledge. This will help you speak confidently about how you can contribute to their success.
✨Showcase Your Project Management Skills
Be ready to discuss your experience with project management, especially in delivering client dashboards. Prepare examples of how you've managed timelines and collaborated with teams to overcome obstacles. Highlight your organisational skills and attention to detail, as these are crucial for this role.
✨Engage with Real Scenarios
Think of potential challenges that might arise during the delivery of client dashboards and how you would address them. Be prepared to discuss how you would track data flow and ensure accuracy. This shows that you're proactive and ready to tackle issues head-on.
✨Demonstrate Your Communication Skills
Since the role involves engaging with diverse teams and customers, practice articulating your thoughts clearly. You might even want to prepare a mini training session on a relevant topic to showcase your ability to deliver valuable information effectively. This will demonstrate your confidence and capability in leading training sessions.
