Programme Co-ordinator -12 Month FTC in London

We’re part of Informa, a global business with a network of trusted brands in specialist markets across more than 30 countries, and a member of the FTSE 100. Our purpose is to connect our customers to information and people that help them know more, do more and be more. We run around 800 events each year, create digital platforms based on engaging news and information content, and operate professional development programmes for individuals and businesses.

This role is based in our 240 Blackfriars, London office.

Role Summary

• Receiving and processing applications through the enrolment process
• Responding to telephone, email or personal enquiries from interested potential students
• Maintaining accurate progress and financial records for students
• Working with course directors, authors, tutors, proof readers and formatters for the timely development and release of course materials
• Maintaining the online student course management system
• Managing the receipt and marking process for student assignments through TurnItIn
• Recording and reviewing the progress of enrolled learners
• Undertaking basic reviewing, formatting and proof reading of study materials
• Possibly organising and running study seminars
• Monitoring and managing the learner experience during a course
• Other duties as assigned

Core Competencies

In delivering the role it is expected that the individual is able to:

• Establish a comfortable and friendly atmosphere with learners, demonstrating an excellent customer service attitude, communication skills and interpersonal skills
• Represent us and our partner academic institutions in a professional and ethical manner
• Be responsive, open and provide clear information
• Develop and maintain a high level of product knowledge
• Showcase great attention to detail and follow-up
• Work to tight deadlines
• Juggle conflicting requirements and multi-task
• Be motivated to over-deliver on targets
• Report with strong written and verbal communication skills
• Work independently as well as in a team based environment
• Utilise Microsoft Office, SAP and a range of other tools, demonstrating effective IT skills
• Always maintain a positive attitude

Qualifications

Minimum Requirements

• Education: Educated to degree level is preferred
• Experience: Ideally 1‑2 years in a similar role (admin or customer services)

Additional Information

We believe that great things happen when people connect face‑to‑face. That’s why we work in‑person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely.

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us.

• Great community: a welcoming culture with in‑person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on‑demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
• Time out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• A flexible range of personal benefits to choose from, plus company funded private medical cover
• A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares
• Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more
• Recognition for great work, with global awards and kudos programmes
• As an international company, the chance to collaborate with teams around the world

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law.