At a Glance
- Tasks: Manage customer accounts and ensure smooth order processing from start to finish.
- Company: Leading manufacturing company in Dungannon with a focus on teamwork.
- Benefits: Competitive salary, supportive work environment, and opportunities for growth.
- Other info: Join a dynamic team and contribute to continuous improvement initiatives.
- Why this job: Be the key contact for customers and make a real difference in their experience.
- Qualifications: 2 years of customer service experience and strong communication skills.
The predicted salary is between 29000 - 33000 £ per year.
A leading Manufacturing Company based in Dungannon are looking for a Customer Account Manager to join their business. They are looking for a self-motivated individual with good communication skills to jump on board and work in a team environment in order to aid the business in achieving their ambitious goals.
Within this role you will maintain a good relationship with customers, by understanding their requirements and ensuring these are served from enquiry, receipt of purchase order, delivery of their goods to the resolution of any concerns they may have.
Responsibilities of the Role:
- Manage allocated customer accounts as the main point of contact, developing strong relationships and understanding customer requirements.
- Process and manage customer orders from receipt through to delivery, ensuring all relevant commercial and technical information is accurately communicated to the appropriate internal teams.
- Coordinate with Production, Purchasing and other internal departments to ensure customer requirements, priorities and technical specifications are understood and orders remain on schedule.
- Monitor order progress and delivery schedules, proactively communicating updates, changes or potential delays to customers and escalating urgent requirements where necessary.
- Coordinate customer deliveries and logistics, working with Despatch and approved transport providers to ensure orders are delivered accurately, on time and in accordance with customer requirements.
- Manage customer queries and concerns, working with relevant internal teams to resolve issues promptly and keeping customers informed through to resolution.
- Monitor customer service performance, including on-time delivery, identifying risks and supporting improvements to maintain high levels of customer satisfaction.
- Support continuous improvement and company compliance, contributing to Lean initiatives and following relevant company policies, procedures and health & safety requirements.
Experience and Knowledge:
- At least 2 years customer service experience.
- Demonstrated ability to form and maintain work partnerships with customers.
- Good level of secondary education including 5 passes at GCSE level A D including Maths and English or equivalent.
- Experience in the despatch and distribution of goods.
- Engineering industry experience (desirable).
- Strong organisational, planning & time management skills.
- Excellent communication skills, both oral and written.
- Ability to make decisions and use own initiative.
- Strong IT skills.
Customer Account Manager in Dungannon employer: INFORM3
Join a leading manufacturing company in Dungannon, where your role as a Buyer will be pivotal in driving the business towards its ambitious goals. With a strong emphasis on teamwork and communication, you'll benefit from a supportive work culture that fosters professional growth and development, alongside competitive salary packages and opportunities for career advancement in a thriving industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Manager in Dungannon
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at INFORM3. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like INFORM3 before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Account Manager in Dungannon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to INFORM3:Your cover letter is your chance to shine! Tell us why you want to work at INFORM3 specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at INFORM3!
How to prepare for a job interview at INFORM3
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
