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For Companies At a Glance
- Tasks: Provide technical support and solve engineering problems for customers over the phone.
- Company: A leading supplier of door drive and control equipment with a strong reputation in the industry.
- Benefits: Enjoy an annual bonus, 25 days holiday, private health insurance, and a cycle to work scheme.
- Other info: Ideal for those with a passion for engineering and customer service.
- Why this job: Gain hands-on training, develop expertise, and enjoy long-term career growth in a supportive environment.
- Qualifications: GCSEs in Maths and English, Level 3 engineering education, and strong problem-solving skills required.
The predicted salary is between 30000 - 42000 £ per year.
Build specialist technical skills that companies across the UK rely on. You’ll get hands-on training with niche engineering products and develop your expertise to provide specialist desk-based technical support to customers’ field-based engineers. The training is structured and thorough, so within 3 months you will be on course to become the go-to expert for both business customers and colleagues. The Company’s ongoing success and plans for growth mean long-term job security and opportunities to progress your career. You’ll be supported to develop your technical knowledge and take on more responsibility over time.
Other advantages include:
- An annual bonus based on the company's performance
- 25 days’ holiday plus bank holidays
- Private Medical Health Insurance
- Life Assurance
- A 5% employer pension contribution
- Funded social events
- Cycle to work scheme
What you’ll do
You’ll provide technical engineering support to customers by phone, helping customers diagnose faults and resolve these, along with providing installation support if needed. You’ll also support internal teams by providing technical advice for quotations and product solutions. This is a chance to deepen your technical knowledge while developing your communication and problem-solving skills.
What you’ll need
- GCSEs in Maths and English (Grade C or equivalent)
- Educated in engineering subjects to Level 3 (A Level) standard or educated beyond this in subjects with a strong connection to engineering
- Strong engineering mindset - you’ll need to diagnose and solve technical problems
- Good customer service skills - you’ll be talking to customers over the phone who need urgent and immediate help
- Good team skills - together you will be dealing with a high volume of calls that underpin a reputation for technical expertise.
- Ideally previous work experience involving electrical engineering knowledge
About the company
They supply door drive and control equipment to the industrial door market. Their products are used where failure isn’t an option, such as power stations, railway depots and cold storage facilities. They have a strong reputation for quality, technical support and after-sales service.
To apply, please submit your CV or contact Inform Recruitment directly.
Technical Support Engineer employer: Inform Recruitment Ltd
Contact Detail:
Inform Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Familiarise yourself with the specific engineering products and technologies used by the company. Understanding their niche market will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your problem-solving skills, especially in technical scenarios. Consider practising common troubleshooting techniques that might be relevant to the products you'll be supporting, as this will showcase your readiness for the role.
✨Tip Number 3
Prepare to discuss your previous customer service experiences. Highlight any situations where you successfully resolved issues or provided support, as this will illustrate your ability to handle the demands of the role effectively.
✨Tip Number 4
Network with current or former employees of the company if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your engineering education and any relevant experience, especially in electrical engineering. Emphasise your problem-solving skills and customer service experience, as these are crucial for the role.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job description. Mention your technical skills, your ability to diagnose and solve problems, and your enthusiasm for providing excellent customer support.
Showcase Relevant Skills: In your application, clearly outline your GCSEs in Maths and English, along with your Level 3 engineering qualifications. Highlight any previous work experience that demonstrates your technical mindset and ability to work under pressure.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Inform Recruitment Ltd
✨Showcase Your Technical Knowledge
Be prepared to discuss your engineering background and any relevant experience you have. Highlight specific projects or problems you've solved that demonstrate your technical skills, especially in electrical engineering.
✨Demonstrate Customer Service Skills
Since the role involves providing support over the phone, practice how you would handle customer queries. Use examples from past experiences where you successfully resolved issues or provided excellent service to customers.
✨Prepare for Problem-Solving Scenarios
Expect to be presented with hypothetical technical problems during the interview. Think through your approach to diagnosing and solving these issues, and be ready to explain your thought process clearly.
✨Emphasise Teamwork and Communication
The role requires strong team skills, so be ready to discuss how you work within a team. Share examples of how you've collaborated with others to achieve a common goal, particularly in high-pressure situations.