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- Tasks: Provide technical support and solve engineering problems for customers over the phone.
- Company: Reputable engineering firm known for quality and reliability in critical sectors.
- Benefits: Annual bonus, 25 days holiday, private health insurance, and pension contributions.
- Why this job: Become a go-to expert while developing your technical skills in a supportive environment.
- Qualifications: GCSEs in Maths and English, Level 3 engineering education, and strong problem-solving skills.
- Other info: Hands-on training with niche products and opportunities for career progression.
The predicted salary is between 28800 - 43200 £ per year.
Build specialist technical skills that companies across the UK rely on. You will get hands-on training with niche engineering products and develop your expertise to provide specialist desk-based technical support to your customers' field-based engineers. The training is structured and thorough, so within 3 months you will be on course to become the go-to expert for both business customers and colleagues. The company's ongoing success and plans for growth mean long-term job security and opportunities to progress your career. You will be supported to develop your technical knowledge and take on more responsibility over time.
You’ll receive:
- An annual bonus based on the company's performance
- 25 days holiday
- Private medical health insurance
- Life assurance
- A 5% employer pension contribution
- Funded social events
- Cycle to work scheme
What you’ll do:
You will provide technical engineering support to customers by phone, helping customers diagnose faults and resolve them, along with providing installation support if needed. You will also support internal teams by providing technical advice for quotations and product solutions. This is a chance to deepen your technical knowledge while developing your communication and problem-solving skills.
What you’ll need:
- GCSEs in Maths and English (Grade C or equivalent)
- Educated in engineering subjects to Level 3 (A Level) standard or educated beyond this in subjects with a strong connection to engineering
- Strong engineering mindset - you will need to diagnose and solve technical problems
- Good customer service skills - you will be talking to customers over the phone who need urgent and immediate help
- Good team skills - together you will be dealing with a high volume of calls that underpin a reputation for technical expertise
- Ideally, previous work experience involving electrical/mechanical engineering knowledge
About the company:
Their products are used where failure isn’t an option, such as power stations, railway depots and cold storage facilities. They have a strong reputation for quality, technical support and after-sales service.
To apply, please submit your CV or contact Inform Recruitment directly.
Technical Support Engineer - Electrical/Mechanical in England employer: Inform Recruitment Ltd
Contact Detail:
Inform Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer - Electrical/Mechanical in England
✨Tip Number 1
Get to know the company inside out! Research their products and services, especially those related to electrical and mechanical engineering. This will help you speak their language during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your problem-solving skills! Since you'll be diagnosing technical issues, try to simulate common problems you might encounter in the role. This will not only boost your confidence but also impress interviewers with your proactive approach.
✨Tip Number 3
Brush up on your communication skills! You'll be talking to customers over the phone, so practice explaining complex technical concepts in simple terms. This will help you connect better with customers and demonstrate your customer service skills.
✨Tip Number 4
Apply through our website! We want to see your application come through directly, as it shows you're keen on joining our team. Plus, it makes it easier for us to keep track of your application and get back to you quickly.
We think you need these skills to ace Technical Support Engineer - Electrical/Mechanical in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your engineering education and any relevant experience. We want to see how your skills match the technical support role, so don’t be shy about showcasing your problem-solving abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about technical support and how your background makes you the perfect fit for our team. Keep it friendly and professional!
Show Off Your Communication Skills: Since you'll be helping customers over the phone, it's important to demonstrate your communication skills in your application. Use clear and concise language, and maybe even share an example of how you've helped someone solve a problem in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Inform Recruitment Ltd
✨Know Your Technical Stuff
Brush up on your electrical and mechanical engineering knowledge before the interview. Be ready to discuss specific concepts or problems you've encountered in the past, as this will show your expertise and confidence in the field.
✨Practice Customer Interactions
Since you'll be providing support over the phone, practice how you would handle customer queries. Role-play common scenarios with a friend or family member to improve your communication skills and ensure you can convey technical information clearly.
✨Show Your Problem-Solving Skills
Prepare examples of how you've diagnosed and solved technical issues in previous roles or projects. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to follow your thought process.
✨Research the Company
Familiarise yourself with the company's products and their applications. Understanding where their products are used and the importance of reliability in those settings will help you align your answers with their values and demonstrate your genuine interest in the role.