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- Tasks: Support the customer service team by processing orders and managing delivery schedules.
- Company: Join a successful company offering long-term career stability and growth opportunities.
- Benefits: Enjoy 25 days of annual leave, health insurance, and a cycle-to-work scheme after probation.
- Why this job: This role offers skill expansion and a chance to be part of a fun, social work culture.
- Qualifications: Must have at least one year of administrative experience and strong attention to detail.
- Other info: Secure on-site parking and a well-equipped kitchen/breakout area available.
Here is a chance to join a highly successful company that can offer you a long-term, stable career. This Customer Service Administrator position is an opportunity for someone with at least one year of administrative experience looking to take the next step in their career. It will require excellent attention to detail, great organisation and a confident telephone manner. Initially, the main focus of your role will be to support the customer services team by processing a high number of orders – so you will be quick on the keyboard and have a high level of accuracy. However, to streamline manual processes, the business is upgrading its software system, so you will have the chance to expand your skills as the responsibilities evolve – making this an exciting role for someone adaptable, open-minded and keen to learn new processes and procedures. The responsibilities of the Customer Service Administrator will be: * Responding promptly to the sales order queue. * Prioritising orders. * Inputting all necessary parts and arranging the delivery schedule to meet agreed delivery dates. * Providing stock availability. * Confirming credit approval. * Generating customer invoices. * Working alongside other departments in the business. Your hours will be 8:30-5:00, with 30 minutes for lunch. After a 6-month probationary period, you will receive 25 days of annual leave, a discretionary annual bonus, health insurance, the company pension scheme, and the option to take advantage of the cycle-to-work scheme. The business also likes to share success through social events, both on and off-site. There’s secure on-site parking for your car or bike and a well equipped kitchen/breakout area
Customer Service Administrator employer: Inform Recruitment Ltd
Contact Detail:
Inform Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarize yourself with common customer service software and order processing systems. Being knowledgeable about these tools will not only help you stand out but also show that you're ready to adapt to the upcoming software upgrades.
✨Tip Number 2
Practice your telephone communication skills. Since a confident telephone manner is crucial for this role, consider role-playing scenarios with friends or family to enhance your ability to respond promptly and professionally.
✨Tip Number 3
Highlight your organizational skills by preparing examples of how you've managed multiple tasks or prioritized orders in previous roles. This will demonstrate your ability to handle the fast-paced environment of a customer service team.
✨Tip Number 4
Show your eagerness to learn by researching the company’s values and culture. During any interactions, express your enthusiasm for personal development and how you can contribute to streamlining processes within the team.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your administrative experience and any relevant skills that align with the Customer Service Administrator role. Emphasize your attention to detail, organizational skills, and any experience with order processing.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how your previous experience has prepared you for this role, particularly in handling customer orders and working in a team environment.
Highlight Adaptability: Since the role involves evolving responsibilities, emphasize your adaptability and willingness to learn new processes. Share examples from your past where you successfully adapted to changes or learned new systems quickly.
Proofread Your Application: Before submitting your application, carefully proofread all documents to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Inform Recruitment Ltd
✨Show Your Attention to Detail
Since the role requires excellent attention to detail, be prepared to discuss specific examples from your past experience where you demonstrated this skill. Highlight any instances where your accuracy made a significant impact on your team's success.
✨Demonstrate Your Organizational Skills
The job involves prioritizing orders and managing multiple tasks. Share how you have effectively organized your workload in previous roles, perhaps by using tools or methods that helped you stay on top of your responsibilities.
✨Exhibit a Confident Telephone Manner
As communication is key in this position, practice speaking clearly and confidently. You might even want to prepare for common customer service scenarios to showcase your ability to handle calls professionally.
✨Be Open to Learning New Processes
The company is upgrading its software system, so express your enthusiasm for learning new technologies and processes. Share any experiences where you adapted to changes in your work environment or took the initiative to learn new skills.
