At a Glance
- Tasks: Support and enhance our Microsoft-first internal IT environment with a focus on security and efficiency.
- Company: Join inforcer, a leader in innovative cybersecurity solutions for MSPs.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for professional growth.
- Other info: Be part of a diverse team that values collaboration and innovation.
- Why this job: Shape the future of internal IT while working with cutting-edge Microsoft technologies.
- Qualifications: Hands-on experience with Microsoft 365 and strong troubleshooting skills required.
The predicted salary is between 50000 - 65000 € per year.
About Us
inforcer is a leading provider of innovative solutions in the cybersecurity sector and dedicated to enhancing efficiency, improving security and driving success for our clients. We focus on providing MSPs with fundamental tools and technology they need to manage Microsoft Security policies for multiple tenants in a simple and effective way. Our mission is to be inforced in every MSP!
About the Role
We’re looking for a Senior IT Support Engineer to support, maintain, and continuously improve inforcer’s Microsoft-first internal environment. You’ll be responsible for supporting and maintaining our Microsoft 365 tenant, Azure services, and network environment to ensure they remain reliable, secure, and effective for the team. You’ll also provide day-to-day support for the team, acting as the senior escalation point, and help shape what great internal IT looks like. Given our size and growth, this role has broad ownership across the IT stack and is ideal for someone who enjoys varied work and shaping internal IT standards. This role sits at the intersection of IT operations, support, and security.
What you’ll be doing
- Microsoft 365 and Identity
- Manage and administer our Microsoft 365 tenant across Entra ID, Exchange, SharePoint, Teams, Intune, and Defender
- Configure and maintain Conditional Access, identity protection, device compliance, and baseline policies
- Handle user lifecycle tasks, access controls, PAM/PIM, and role-based permissions
- Ensure the tenant stays aligned with best practice and internal standards
- Azure
- Support and maintain internal Azure resources
- Manage subscriptions, resource groups, RBAC, networking, and cost governance
- Provide operational support for app services, storage, automation, and related services
- Work with engineering teams to support Azure requirements
- Networking
- Support internal networking, connectivity, and office network operations
- Troubleshoot and maintain firewalls, VPNs, Wi-Fi, and site-to-site connections
- Act as the escalation point for network-related issues
- End-user and internal support
- Own and refine end‑user support standards, while acting as the escalation point for complex issues
- Support Windows and macOS devices, mobile devices, and peripherals
- Focus on resolving root causes to minimise recurring issues
- Contribute to improving IT processes, standards, and end-user experience
- Security and posture
- Support security best practices within internal IT
- Monitor and improve Secure Score and Defender posture as part of regular operations
- Support leadership in assessing risk and applying practical controls
- Automation and improvement
- Automate common support tasks using PowerShell, Graph, Intune, or Azure tooling
- Maintain documentation, standards, and runbooks
- Look for ways to simplify and improve internal IT workflows
What We Can Offer You
- Competitive Compensation: Attractive salary, pension contribution scheme through Nest and competitive annual leave allowance
- Work-Life Balance: Flexible working hours and hybrid/remote working options to support a healthy work-life balance
- Regular Team Socials: We celebrate our team, our milestones, and our new businesses with social events every month
- Investing in Your Future: We encourage a growth mindset through proactive development opportunities, such as continuous learning opportunities, professional training programs, and career advancement paths
- Inclusive Environment: A supportive and inclusive workplace that values diversity and encourages collaboration and innovation
- Employee Recognition: Programs to recognise and reward employees for their contributions and achievements
Skills We Need for This Role
- Core experience
- Strong hands-on experience with Microsoft 365 Administration (specifically Entra ID & Intune)
- Proven experience supporting modern workplace environments at scale
- Confident troubleshooting across identity, endpoint, network, and cloud services
- Desirable experience
- Experience working with Drata or a similar compliance automation platform
- Exposure to managing Azure services in an operational or support capacity
- Experience managing macOS devices through Intune or another MDM such as Jamf or Kandji
- Technical skills
- Microsoft 365, Entra ID, Intune, Defender, Exchange, SharePoint, Teams
- Administration of Azure services in a support capacity
- Windows and macOS device management, including MDM solutions such as Intune, Jamf, or Kandji
- PowerShell and basic automation using Graph or REST APIs
- Networking fundamentals including VPNs, DNS, Wi-Fi, and firewalls
- Experience with compliance tools such as Drata is a plus
Don’t quite have all of these skills? Why not apply and our team can review your experience and fit for the role. We’d love to hear from you!
inforcer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Senior IT Support Engineer in Richmond employer: inforcer
inforcer is an exceptional employer, offering a dynamic work environment where innovation and collaboration thrive. With a strong focus on employee growth, we provide continuous learning opportunities and career advancement paths, alongside competitive compensation and flexible working arrangements to ensure a healthy work-life balance. Our inclusive culture celebrates diversity and fosters teamwork, making it an ideal place for those looking to make a meaningful impact in the cybersecurity sector.
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Support Engineer in Richmond
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend meetups, webinars, or even just chat with folks on LinkedIn. You never know who might have a lead on your dream job!
✨Tip Number 2
Show off your skills! If you’ve got experience with Microsoft 365, Azure, or any of the tech mentioned in the job description, make sure to highlight that in conversations. Share examples of how you've tackled challenges in past roles.
✨Tip Number 3
Don’t be shy about reaching out directly to the hiring team. A quick message expressing your interest can go a long way. Plus, it shows initiative and enthusiasm for the role at inforcer!
✨Tip Number 4
Keep learning and stay updated! The tech world moves fast, so make sure you’re up to speed with the latest trends in IT support and cybersecurity. This will not only help you in interviews but also in your future role.
We think you need these skills to ace Senior IT Support Engineer in Richmond
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Senior IT Support Engineer role. Highlight your hands-on experience with Microsoft 365 and Azure, as well as any troubleshooting expertise you have.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about IT support and how you can contribute to our mission at inforcer. Share specific examples of how you've improved IT processes or supported teams in the past.
Showcase Your Problem-Solving Skills:In your application, give us a glimpse of your troubleshooting approach. We want to see how you tackle complex issues and ensure a smooth user experience, so don’t hold back on those success stories!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at inforcer
✨Know Your Microsoft 365 Inside Out
Make sure you brush up on your knowledge of Microsoft 365, especially Entra ID and Intune. Be prepared to discuss how you've managed tenants and handled user lifecycle tasks in the past. This will show that you're not just familiar with the tools but can also apply them effectively.
✨Showcase Your Troubleshooting Skills
Be ready to share specific examples of complex issues you've resolved, particularly around identity, endpoint, and network services. Highlight your thought process and the steps you took to troubleshoot and fix these problems. This will demonstrate your hands-on experience and problem-solving abilities.
✨Understand Security Best Practices
Since security is a key focus for this role, make sure you can talk about how you've implemented security best practices in previous positions. Discuss your experience with monitoring Secure Score and using Defender, as well as any practical controls you've applied to mitigate risks.
✨Prepare Questions About Internal IT Standards
Think about what great internal IT looks like and prepare questions that show your interest in shaping IT standards. Ask about their current processes and how they envision improvements. This will not only show your enthusiasm for the role but also your proactive mindset towards continuous improvement.
